Fwd: Reply from MTR (Our ref: O0145/20/S)
Simon H WANG
From: Reply from MTR <OnlineF...@mtr.com.hk>
Date: Thu, 26 Nov 2020 at 18:05
Subject: Reply from MTR (Our ref: O0145/20/S)
To: simo...@hkbu.edu.hk <simo...@hkbu.edu.hk>
(Please do not reply to this email. If you have further feedback, please use the Online Feedback service on the MTR website or call the MTR Hotline on 2881 8888.)
Dear Dr Wang
Thank you for your email of 16 November 2020, addressed to the Transport and Housing Bureau, which was forwarded to us on 17 November giving your views on the MTR Student Travel Scheme.
With technological advances, the MTR Corporation is committed to enhancing the travel experience for our customers through the use of new technology. As you are aware, starting from this year, primary and secondary school students can renew the “Student Status” on their Octopus electronically through the MTR Mobile without visiting an MTR Customer Service Centre and can then continue to enjoy half-price student concessionary fares. This is a much quicker, easier and more convenient process than before.
While the above arrangement is currently not available for the majority of students of universities and other tertiary institutions for first-time and renewal applications, the Corporation will continue to explore ways to enhance the functions of the electronic platform so that we can accept applications and verification from such applicants in the future.
We hope this clarifies the current situation. Thank you for your feedback and for taking the time to write to us.
Yours sincerely
Maco Chan
Acting Public Relations Manager – Customer Care
MTR Corporation
MC/cc
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Simon H WANG
Simon H WANG
Thank you