Re: DEU00011902270702064ZD The minibus bells and the estimated arrival time of smartphone app (Case

[Simon H WANG]

Dear Sir/Madam 

                Thanks for following up on this matter. Recently I noticed some 29A minibuses still had mal-functioned bell(e.g LL5605). There must be something wrong with the internal control of the management system. Please ensure a routine is in place to check the bells of minibuses. 

Yours sincerely

Simon Wang

On Fri, 21 Feb 2020 at 15:09, <tel...@1823.gov.hk> wrote:

21/02/2020

Dear Simon,

Subject:Re: DEU00011902270702064ZD The minibus bells and the estimated arrival time of smartphone app (Case Ref: 2-5092558199) (Case Ref: 3-6249228276)

Regarding your case dated 07/01/2020, the reply of the Transport Department is as follows –

"Thank you for reporting a mal-functioned bell of a GMB vehicle (LR2178).  We had therefore instructed the operator of GMB rt 29A to check and repair the bell as soon as possible. Besides, we have once again requested the operator to strengthen the regular inspections of the facilities inside the GMB compartment and repair them immediately when necessary.



This Department will continue to monitor the service of GMB Route 29A and arrange surveys to monitor the service of the route.  We will follow-up with the GMB operator when necessary.  Thank you for your concern on the service of GMB Route 29A."

If you have any enquiries, please contact us.

Best regards,
Ka Hung Lau
Customer Service Officer
1823

Tel: 1823
Fax: 2760 1823
Email: tel...@1823.gov.hk

In view of the latest development of the novel coronavirus infection, 1823 now provides only limited services and focuses on handling calls related to the epidemic and environmental hygiene. 1823 will not handle requests received from written channels such as email, mobile app, web form, and SMS until further notice. Please call 1823 if assistance is required or You may visit 1823 website for enquiries (https://www.1823.gov.hk/en/faq/information-related-to-23-participating-departments-of-1823). We apologise for any inconvenience caused.

Service Disclaimer: www.1823.gov.hk/di.shtm

--

Simon Wang, Ph.D.

Lecturer

Language Centre 

Hong Kong Baptist University 

Kowloon Tong, Hong Kong 

http://lc.hkbu.edu.hk/staff_simon.php  

Writing for the Public Project 

https://sites.google.com/a/hkbu.edu.hk/write4public/home

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[Simon H WANG]

One of the bells in AV 6208 is also not working.