Print jobs stuck in "queued" or "in progess"

[tcam...@fhcds.org]

Hi folks,

Running Google Cloud Print Service on a Win2012 server that we use as our print server, and we suddenly find ourselves unable to print via the GCPS.  We were printing fine for the first few days after installing and configuring the service.  However things stopped working without us changing anything, and we can't figure out why.  The jobs get to the queue, however they simply do not print.  They inexplicably remain in either a "queued" or "in progress" state.  We are able to print to these networked printers directly through the print server without any issue.  We have the beta version of Chrome installed (35.0.1916.114 beta-m), and have re-downloaded and re-installed the Google Cloud Print Service application.

Any ideas?

[Vitaly Buka]

Do you remember when it worked for you last time?

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[Vitaly Buka]

You could try to register service selecting ONLY printer you need, making sure no virtual printers are there and turning off "Automatically register new printers I connect".

[Tye Campbell]

Hi Vitaly,

It worked for a few days after we set it up, then stopped working on/around April 5-7.

Tye Campbell
Director of Information Technology

Far Hills Country Day School
697 Mine Brook Road/Route 202
Far Hills, NJ 07931
| p: 908-766-8436 | m: 908-552-5416 
| e: tcam...@fhcds.org
www.fhcds.org

Strength of Mind.  Strength of Character.
Through academic excellence and character development Far Hills Country Day School provides each child brilliant beginnings for success in the modern world.

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[Tye Campbell]

Hi Vitaly,

I have tried that as well, however it does not seem to have changed anything.  I appreciate your suggestions, however.

Tye Campbell
Director of Information Technology

Far Hills Country Day School
697 Mine Brook Road/Route 202
Far Hills, NJ 07931
| p: 908-766-8436 | m: 908-552-5416 
| e: tcam...@fhcds.org
www.fhcds.org

Strength of Mind.  Strength of Character.
Through academic excellence and character development Far Hills Country Day School provides each child brilliant beginnings for success in the modern world.

[Vitaly Buka]

Does this work if you connect printers without service.

1. Uninstall service

2. Open Chrome and navigate to chrome://devices

3. "Add Printers"

[Tye Campbell]

While I haven't uninstalled the service, I have stopped it and added a printer thru chrome://devices without any luck.  I can try uninstalling and seeing what happens.

Tye Campbell
Director of Information Technology

Far Hills Country Day School
697 Mine Brook Road/Route 202
Far Hills, NJ 07931
| p: 908-766-8436 | m: 908-552-5416 
| e: tcam...@fhcds.org
www.fhcds.org

Strength of Mind.  Strength of Character.
Through academic excellence and character development Far Hills Country Day School provides each child brilliant beginnings for success in the modern world.

[Vitaly Buka]

No need to uninstall if you just stop.

So what is happening when you add printers without service?

[Vitaly Buka]

You can start chrome with logging http://www.chromium.org/for-testers/enable-logging and connect printers after that. Maybe logs have something interesting.