GCP Takes ~2.5 hours to print, any trubleshooting tips?

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Hexorg

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Jan 30, 2019, 4:44:16 PM1/30/19
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Hello GCP team,

I bought Xerox Phaser 6510N with native GCP support. I've added the printer and it works... But it takes about 2.5 hours to print a single page. I know there are network delays associated, but I don't think that's it in my case - I have 100Mbps up/down fiber, and when I had a previous USB printer with a raspberry pi GCP "adapter" my print jobs would complete within seconds, not hours. The delays are approximately the same relative length if I'm printing a text file or an image.

When I go to GCP page it shows my printer as offline, so I suspect there is some connectivity issue.

Can you provide trubleshooting tips? Should I bother Xerox with this?


Tom Hauwiller

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Jan 30, 2019, 5:21:44 PM1/30/19
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You might try clearing the cache (twice) on the device that initiated the print. Worked for slow printing from both a Kindle and a Samsung S5.

TS

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Mar 6, 2019, 8:26:45 AM3/6/19
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Add another string to your bow

In case you aren't aware of it, Google have now released their native printing system as an alternative to Google Cloud Print (Google’s native printer setup guide can be found here).
Once you have configured your printer to use a static IP address you can manually add your 6510N with "Manufacturer" setting = Generic and "Model" setting = any of the following:
  1. PCL 6/5e
  2. PostScript
  3. PDF
FWIW I have encountered duplex (2-sided) printing problems with the PCL emulations but no duplex printing problems with Postscript. Having said that, I believe that the 6510N doesn't support duplex printing anyway,
If you need them you will find guidelines for configuring a manual IP address in this HP Print for Chrome Troubleshooting Document Library -> Common problem solutions #1 -> Endnotes 5a and 5b.
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