HP Officejet 4630 always shown as "offline" in GCP

[Craig White]

I noticed this topic come up for many others on different devices, sounds like updating the printer firmware sometimes helps but in my case the printer is completely up to date. Any fixes for this yet? It's disappointing not being able to print from my Chromebook without using the HP ePrint option (emailing the file to the printer's email address).

[TS]

If your HP Officejet 4630 ePrints successfully, then whilst you are logged into the relevant Google account, the following should re-activate GCP:

1. Select and delete the relevant printer here.
2. Re-register the same printer here.

In my case I followed standard (print) server procedure and assigned unique static IPv4 addresses (if you need further clarification, see the footnotes below) to my two HP ePrint Officejet Pro printers (8100e, 8600 Plus) followed by ePrint registration and then GCP registration. I have never (over approximately 2 years) experienced offline problems such as yours; just occasional "queued" and "pending" (server busy) type problems. Deleting the print job and re-submitting usually gets things moving again. Of course our HP ePrinters are different models so fingers crossed.

Footnotes

These IPv4 addresses were on the same LAN subnet as my router and outside of the DHCP range of IPv4 addresses managed by it. Hypothetically speaking, if your router had an IPv4 address of 192.168.1.254, a subnet mask of 255.255.255.0 and managed a DHCP range of 192.168.1.64 to 192.168.1.253 you would be free to manually allocate your printer a unique static IPv4 address in the range 192.168.1.0 to 192.168.1.63 as follows:

1. After determining your printer's IPv4 address, access your printer's Embedded Web Server interface (both of these steps are described in your printer's user guide).
2. Select the Network tab and then your preferred IPv4 mode of connection (wired or wireless).
3. IP Address Configuration: If the described hypothetical router conditions applied, you could for example enter a Manual IP Address of 192.168.1.32, a Manual Subnet Mask of 255.255.255.0 (to match your router's subnet mask) and a Manual Default Gateway of 192.168.1.254 (your router's IPv4 address).
4. DNS Address Configuration: This setting is not critical unless the effectively selected DNS server is unreliable. Some posts in this forum recommend using Google's Public DNS (IPv4 8.8.8.8 and 8.8.4.4).
   

[Craig White]

Hey, I know this is months late but I just wanted to say thank you so much, your solution worked!