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I know the printer works and there are no connection problems because I am literally sitting in front of it and able to click through the file - print menus in whatever application (word, adobe acrobat pro xi, or even a tab in my Chrome browser) on the computer and watch the machine print the job.
What could be the road block here? In fact in my afternoon troubleshooting before getting here I did a fresh setup of the cloud print extension. I disconnected the gcp extension in chrome browsers setting menu and through the gcp web based dashboard I deleted the printer. Subsequently, I started up Chrome and went through the setup successfully (I thought)! Without issue I followed the setup, my available choices of printers to add to cloud print by gcp's list that (I guess) auto populates using the printers your computer has installed on it was displayed showing the printer I am reporting on I chose to add the printer. The setup process then did its thing and was done. No errors; flawless and I believed I was ready to go.
Nope. I went straight to my web gcp dashboard where I immediately saw my printer was "OFFLINE." Seriously? I can't figure this one out for the life of me. Btw, I guess I should mention this is a problem that showed up after gcp working flawlessly for six or more months. Approximately 1 month or maybe even 2 months at this point I noticed when I went to print the printer was not available. Further, I am limiting my report to one printer because I want to keep this simple until it proves to be an issue I need to expand the area of our troubleshooting to cover, but there are 3 printers connected to the gcp account that were setup the first go around with gcp and as I said they all worked without fail for a while. Suddenly, none of the gcp printers are available to print my job. I am stumped with this one....
Please advise? Thanks in advance!
Blake
If the Chrome connector is still failing to download print jobs, the most likely cause is that XMPP connections cannot be established with our server.
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Same problem goes for the samsung CLX 3305 FW it stays offline. I have now opened my port 5222 and it seems printing now works, but with a delay of 4-5 minutes. During printing the printer still shows offline.
Hi,
My cloud-ready Samsung SCX-4650 4x21S Series is always shown as OFFLINE in the printers list however, I can print normally.Tried different routers, DMZ the printer IP, firmware upgrade, and everything else that can be done from my side.Any ideas?Thanks :)
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I don't know if this will help, but at one point I kept having problems keeping my Samsung printer (that natively supports Cloud Print) online. I would try to register the printer again and, after several failed attempts, would finally get Google to see it only to watch it go offline shortly thereafter.
After much frustration, I eventually tracked it down to an ad blocker I had running. Once I whitelisted my printers administrative web server I was able to successfully register the printer and keep it online. Apparently the ad blocker somehow interfered with the printer registration process just enough to prevent Google from seeing whether the printer was online or not. It might be worth a look if you are running an ad blocker of some sort.
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I have a Brother and get the same "offline" message. However, I print to the offline printer anyway which is typically off site at my office and we when I arrive and start using the computer , the printer usually wakes up and prints the jobs that were in the queue. The problem is that when the printers go into sleep mode, they show in the cloud as "offline".
Steven M. Garber, Esquire
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Today I retry to register my Samsung m2022w and now I see it online and I can print without upgrade firmare. Perhaps Google fixed something
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From the Web page of the printer, login, network settings, Google Cloud print
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Use CD, install printer software and follow instructions
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Did you find a solution?I recently got a Canon MG6320 (supports Cloud Print natively).It worked fine the day I set it up (with my Nexus 7, Samsung Chromebook, Galaxy S4, and Chrome browser on my MacBook). The next day it stopped working through Cloud Print (showed "Currently offline" at https://www.google.com/cloudprint#printers).I restarted the printer, which fixed it in Cloud Print. The next day it was offline again.I removed and re-added the printer, which again fixed it. The next day it was offline again.I forwarded XMPP ports to the printer on my router (an Apple TimeCapsule). I don't think all are needed, but I opened 5222, 5223, 5269, 5298, and 8010 (TCP and UDP for all of them). Restarted the printer and it worked for a day, and then was offline again.I ran nmap and nettop and didn't see any activity or useful information, but I'm not a network guy and might not be using the right parameters.During all this, the printer itself has been connected wirelessly (always prints fine via airprint from my MacBook, I can refresh its status and ink levels, etc).Any thoughts? It's not the end of the world if I have to restart it every day, but it seems like I shouldn't have to do that.
On Monday, December 9, 2013 9:46:16 AM UTC-5, 215ebr wrote:That's great! I stand corrected. Honestly, I wish I had that problem and not what I believed you were reporting as I am not able to print over google cloud print. It's very frustrating!I know the printer works and there are no connection problems because I am literally sitting in front of it and able to click through the file - print menus in whatever application (word, adobe acrobat pro xi, or even a tab in my Chrome browser) on the computer and watch the machine print the job.
What could be the road block here? In fact in my afternoon troubleshooting before getting here I did a fresh setup of the cloud print extension. I disconnected the gcp extension in chrome browsers setting menu and through the gcp web based dashboard I deleted the printer. Subsequently, I started up Chrome and went through the setup successfully (I thought)! Without issue I followed the setup, my available choices of printers to add to cloud print by gcp's list that (I guess) auto populates using the printers your computer has installed on it was displayed showing the printer I am reporting on I chose to add the printer. The setup process then did its thing and was done. No errors; flawless and I believed I was ready to go.
Nope. I went straight to my web gcp dashboard where I immediately saw my printer was "OFFLINE." Seriously? I can't figure this one out for the life of me. Btw, I guess I should mention this is a problem that showed up after gcp working flawlessly for six or more months. Approximately 1 month or maybe even 2 months at this point I noticed when I went to print the printer was not available. Further, I am limiting my report to one printer because I want to keep this simple until it proves to be an issue I need to expand the area of our troubleshooting to cover, but there are 3 printers connected to the gcp account that were setup the first go around with gcp and as I said they all worked without fail for a while. Suddenly, none of the gcp printers are available to print my job. I am stumped with this one....
Please advise? Thanks in advance!
Blake
My cloud printer SOMETIMES works, but I might get what I sent off of my phone a day later. I'm still waiting for a task sent yesterday which is still queued.
But with gcp as the routing factor it always stop working the next day.
Now on my canon there is a setting in the Web services that you can manually force the gcp to reconnect but I find it pain in the ass
Will try the drx setting as suggested a few post back
My printer is back online this morning. Its more mysterious than the Vatican and miraculous when it works. Perhaps google cloud is a faith based app, cuz it resides in the cloud. Faith or science? Someone enlighten me.
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The strange part is that my printer was cloud enabled. It seems like Chrome acting as a client would not work if adblock was on when I registered the printer. Since then I re-enabled adblock and everything seems to be working fine.
This solution is temporary. I did this and it was offline again after sometime. It's a shame considering how many android/chrome OS devices I own. On the same printer my Air print from Apple devices never fails. As a Google fan, this is very disappointing.
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No we aren't specifically addressing chromeOS but chrome books on a network with DNS controlled by a windows server could still be affected.
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bought 2 chromebooks thinking I had a good idea. Now I have 2 printers that are useless because I can't access them. There is no support other than so-called experts who spout useless advice. Print off the cloud? Your heads are in the cloud! Someone has to step up and take ownership of this problem, and help us!
On Fri, Aug 15, 2014 at 11:01 AM, <bwr...@gmail.com> wrote:
Same problem here for MONTHS and Google has done ZERO to address this issue....pack of lames...B
On Thursday, August 14, 2014 8:37:03 PM UTC-7, MrWr...@live.ca wrote:Same problem on cloud-ready MFC-J470DW... network printing is OK but cloud print goes offline. Restarting printer does not fix the issue. Seems to be losing registration because when I load the printers web GUI and check gcp it shows "Enabled" and "Unregistered", Registering it again temporarily resolves the issue.
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Hi everyone - thanks for your feedback here, we're investigating to see if we can reproduce the experience you've highlighted here at Google. So far we haven't had much luck, but I need your help to add information.Please reply with the following information (if you don't know the answer to a question, feel free to skip it):
- What is your printer make and model (e.g. Canon PIXMA MX850)?
- When did the issue started for you (when did the printer first showed up as offline)?
- Does your printer still print after it's showing as offline? If not, does it print again after you restart it?
- How long does it take the printer to show up as offline after you register it?
- Is your printer is connected using Chrome (https://support.google.com/cloudprint/answer/1686197?hl=en) or is connected to Cloud Print directly (you set it up from the printer itself)?
- Can we contact you to ask more in-depth questions as we investigate? (Please do not include your contact info in your public post)
Thanks again for your help while we're looking into this.
On Saturday, August 16, 2014 6:06:59 PM UTC-7, looweez1948 wrote:
bought 2 chromebooks thinking I had a good idea. Now I have 2 printers that are useless because I can't access them. There is no support other than so-called experts who spout useless advice. Print off the cloud? Your heads are in the cloud! Someone has to step up and take ownership of this problem, and help us!
On Fri, Aug 15, 2014 at 11:01 AM, <bwr...@gmail.com> wrote:
Same problem here for MONTHS and Google has done ZERO to address this issue....pack of lames...B
On Thursday, August 14, 2014 8:37:03 PM UTC-7, MrWr...@live.ca wrote:Same problem on cloud-ready MFC-J470DW... network printing is OK but cloud print goes offline. Restarting printer does not fix the issue. Seems to be losing registration because when I load the printers web GUI and check gcp it shows "Enabled" and "Unregistered", Registering it again temporarily resolves the issue.
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1. Canon pixma 926
2. As in ever? This program has existed for as long as I've had the printer.
3.it does through wifi on the local network, not through cloud print. Yes it does work after restart.
4. A couple of hours.
5.cloud print directly - the printer printed a link which registered it to an account without any connection to chrome.
6.yes.
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Hi everyone - thanks for your feedback here, we're investigating to see if we can reproduce the experience you've highlighted here at Google. So far we haven't had much luck, but I need your help to add information.Please reply with the following information (if you don't know the answer to a question, feel free to skip it):
- What is your printer make and model (e.g. Canon PIXMA MX850)?
- When did the issue started for you (when did the printer first showed up as offline)?
- Does your printer still print after it's showing as offline? If not, does it print again after you restart it?
- How long does it take the printer to show up as offline after you register it?
- Is your printer is connected using Chrome (https://support.google.com/cloudprint/answer/1686197?hl=en) or is connected to Cloud Print directly (you set it up from the printer itself)?
- Can we contact you to ask more in-depth questions as we investigate? (Please do not include your contact info in your public post)
Thanks again for your help while we're looking into this.
On Saturday, August 16, 2014 6:06:59 PM UTC-7, looweez1948 wrote:
bought 2 chromebooks thinking I had a good idea. Now I have 2 printers that are useless because I can't access them. There is no support other than so-called experts who spout useless advice. Print off the cloud? Your heads are in the cloud! Someone has to step up and take ownership of this problem, and help us!
On Fri, Aug 15, 2014 at 11:01 AM, <bwr...@gmail.com> wrote:
Same problem here for MONTHS and Google has done ZERO to address this issue....pack of lames...B
On Thursday, August 14, 2014 8:37:03 PM UTC-7, MrWr...@live.ca wrote:Same problem on cloud-ready MFC-J470DW... network printing is OK but cloud print goes offline. Restarting printer does not fix the issue. Seems to be losing registration because when I load the printers web GUI and check gcp it shows "Enabled" and "Unregistered", Registering it again temporarily resolves the issue.
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Hi everyone - thanks for your feedback here, we're investigating to see if we can reproduce the experience you've highlighted here at Google. So far we haven't had much luck, but I need your help to add information.Please reply with the following information (if you don't know the answer to a question, feel free to skip it):
- What is your printer make and model (e.g. Canon PIXMA MX850)?
- When did the issue started for you (when did the printer first showed up as offline)?
- Does your printer still print after it's showing as offline? If not, does it print again after you restart it?
- How long does it take the printer to show up as offline after you register it?
- Is your printer is connected using Chrome (https://support.google.com/cloudprint/answer/1686197?hl=en) or is connected to Cloud Print directly (you set it up from the printer itself)?
- Can we contact you to ask more in-depth questions as we investigate? (Please do not include your contact info in your public post)
Thanks again for your help while we're looking into this.
On Saturday, August 16, 2014 6:06:59 PM UTC-7, looweez1948 wrote:
bought 2 chromebooks thinking I had a good idea. Now I have 2 printers that are useless because I can't access them. There is no support other than so-called experts who spout useless advice. Print off the cloud? Your heads are in the cloud! Someone has to step up and take ownership of this problem, and help us!
On Fri, Aug 15, 2014 at 11:01 AM, <bwr...@gmail.com> wrote:
Same problem here for MONTHS and Google has done ZERO to address this issue....pack of lames...B
On Thursday, August 14, 2014 8:37:03 PM UTC-7, MrWr...@live.ca wrote:Same problem on cloud-ready MFC-J470DW... network printing is OK but cloud print goes offline. Restarting printer does not fix the issue. Seems to be losing registration because when I load the printers web GUI and check gcp it shows "Enabled" and "Unregistered", Registering it again temporarily resolves the issue.
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I have HP deskjets 2540 and 3050. Both of them are on my network and both of them work with my desktop. Funny thing, they both showed online and I printed something yesterday. Now, they're showing offline again sighhhhhh. Don't know what I did to get them working so I could reproduce my steps. Frustrating
On Tue, Aug 19, 2014 at 1:10 PM, C. Andrew Warren <cawa...@google.com> wrote:
Hi everyone - thanks for your feedback here, we're investigating to see if we can reproduce the experience you've highlighted here at Google. So far we haven't had much luck, but I need your help to add information.Please reply with the following information (if you don't know the answer to a question, feel free to skip it):
- What is your printer make and model (e.g. Canon PIXMA MX850)?
- When did the issue started for you (when did the printer first showed up as offline)?
- Does your printer still print after it's showing as offline? If not, does it print again after you restart it?
- How long does it take the printer to show up as offline after you register it?
- Is your printer is connected using Chrome (https://support.google.com/cloudprint/answer/1686197?hl=en) or is connected to Cloud Print directly (you set it up from the printer itself)?
- Can we contact you to ask more in-depth questions as we investigate? (Please do not include your contact info in your public post)
Thanks again for your help while we're looking into this.
On Saturday, August 16, 2014 6:06:59 PM UTC-7, looweez1948 wrote:
bought 2 chromebooks thinking I had a good idea. Now I have 2 printers that are useless because I can't access them. There is no support other than so-called experts who spout useless advice. Print off the cloud? Your heads are in the cloud! Someone has to step up and take ownership of this problem, and help us!
On Fri, Aug 15, 2014 at 11:01 AM, <bwr...@gmail.com> wrote:
Same problem here for MONTHS and Google has done ZERO to address this issue....pack of lames...B
On Thursday, August 14, 2014 8:37:03 PM UTC-7, MrWr...@live.ca wrote:Same problem on cloud-ready MFC-J470DW... network printing is OK but cloud print goes offline. Restarting printer does not fix the issue. Seems to be losing registration because when I load the printers web GUI and check gcp it shows "Enabled" and "Unregistered", Registering it again temporarily resolves the issue.
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