Hello,
I hope someone can help me here. The Canon support is unfortunately completely incompetent.
Whenever I want to add my printer Canon "i-SENSYS MF8580Cdw" to Google Cloud Print this tells me that I need to install a CA certificate. On the device, although some certificates are installed, but probably not the right to connect with Cloud Print.
The Canon Support pushes the problem off to Google. Unfortunately, I find no more appropriate contact person as here.
However, I must confess, it has worked before, the next day All thing no more. The latest firmware is installed on the device!
Thank you very much for the help.
greeting
Stefan
vielen Dank für Ihre Anfrage bei unserem Support.
Gerne beantworten wir Ihre Anfrage bzgl. Ihres i-SENSYS MF8580Cdw.
Bedauerlicherweise können wir das von Ihnen beschriebene Phänomen nicht reproduzieren. Darüber hinaus berichten uns viele unserer Kunden nicht über das von Ihnen geschilderte Phänomen, sodass wir an dieser Stelle ein generelles Problem entsprechend ausschließen können.
Anhand des von Ihnen beschriebenen Sachverhalts bzgl. des CA-Zertifikats, handelt es sich um ein Problem seitens Google und nicht seitens des Gerätes.
Dieses Problem konnte ein Kunde lösen, indem er am MF8580Cdw die Funktion „Cloud Druck Ein/Aus“ mehrfach aktiviert und deaktiviert hat und das Gerät entsprechend auch neu gestartet hat, bis die Zertifikatsmeldung nicht mehr erschienen ist.
Unter folgendem Link können Sie auch ein Firmware Update ausführen, sofern nötig:
http://www.canon.de/Support/Consumer_Products/products/Fax__Multifunctionals/Laser/LaserBase_MF_series/i-SENSYS_MF8580Cdw.aspx?DLtcmuri=tcm:83-1124708&page=1&type=download
Sollten Sie weiterhin Schwierigkeiten haben, wäre eine Kontaktaufnahme mit Google ratsam.
Wir hoffen, dass diese Informationen für Sie hilfreich waren und unsere Lösungsansätze zur Lösung führen.
Mit freundlichen Grüßen
C. Sirna
--
You received this message because you are subscribed to a topic in the Google Groups "Google Cloud Print Developers" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/gcp-developers/U3iFCEd8oiE/unsubscribe.
To unsubscribe from this group and all its topics, send an email to gcp-developer...@googlegroups.com.
Visit this group at http://groups.google.com/group/gcp-developers.
To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/7597f96b-e898-4687-91b1-458635e9d88d%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.
--
You received this message because you are subscribed to the Google Groups "Google Cloud Print Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to gcp-developer...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/CAD4VK4Xevwf5%3DXzn7X1P%3DiLFZGNOuYNu6T035EeT33ekdq6OEA%40mail.gmail.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/CA%2B7Ue9BrAUkuhucRsLB0F4FP06F%2BEWzNbyBgO%2B052g9N9-4uJw%40mail.gmail.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/CAD4VK4UmtL91SPKmKmzfqxzZV9hyqW0aKaDCDTRf5it4kOjVTQ%40mail.gmail.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/7f1d4a2e-79db-4c0b-a612-6c360dabeec1%40googlegroups.com.
Best regards
Stefan
Steps
I have an ImageClass MF8280cw, which is the US version, and this may or may not help some, but should help others...I was able to register cloud print successfully last week, then today it presented an error that it couldn't connect to the server. After de-registering and then re-registering, I received the "failed to acquire information for registration" error.After quite a few failures, I thought the outbound IP filters I set up may have been the issue, so I disabled it. After a few more failures, I decided to power cycle the printer (switch off, wait until all lights shut off, switch on), and this allowed for the weblink to be generated in order to register the printer with cloud print.
This may or may not help some, but should help others...
After spending a couple hours last night trying the fixes mentioned here and other place, I still cannot print.
I was able to generate a certificate and verify it. When I try to install it, I am asked for a path on the Chromebook where the certificate is located. This is where I get lost.
I finally broke down and called Canon last night. They had me double-check my date and time (which was the first thing I did a few hours earlier). After that they admitted that Google Cloud Print is down and it is on Google's end. The Canon rep couldn't tell me when this would be fixed and offered no way of finding out when it would be fixed. She said, "contact Google". Not very good product support but at least they admitted they know of the problem.
Any help would greatly be appreciated as using Cloud Print is the only way my father can print something out at home.
Dave
I've never used Chromium OS, however what you're describing sounds like you generated a CA and SSL cert within Chromium and are trying to upload it to the printer. You can do it that way, but I'm guessing that's not what you were trying to do.
- The printer should come with a CA (Certificate Authority) preinstalled and probably from VeriSign. To register it, go to:
- Settings/Registration: System Settings: Security Settings > CA Certificate Settings > Register CA Certificate > Register
- Once done, go to:
- Settings/Registration: System Settings: Security Settings > Key and Certificate Settings > Registered Key and Certificate > Generate Key
- Name the Key, select SHA256 & 2048, provide a start and end date and fill in the Common Name with a unique name
On the off chance your printer for some reason did not come with a CA, Canon should be able to email you one signed by a validated Certificate Authority such as VeriSign, Comodo, or others.... however, it's not necessary to have one signed by a validated CA, as you can generate your own via OpenSSL and EasyRSA. The difference between creating your own self-signed CA and having one from a validated CA is the self-signed CA will through a warning if used to enable and access your printer management page via HTTPS. In Windows, you need to add your self-signed CA to your trusted root certificates within credential manager, which will add your self-signed CA as trusted. You can do the same in *nix based OSes, however I'm not sure how to do so in Chromium.
To simply refuse to post it when you're well aware other users would benefit from it is not only selfish, it's asinine.
Thank you for using Canon products.
Google has recently announced future planned changes to the server authentication method of their Google Cloud Print™ (GCP) service. An impact of these changes will be that specific Canon printers will no longer be able to support Google Cloud Print™ (GCP) because the printer firmware cannot accommodate these planned changes. Once Google has applied their new authentication method, the products in question will no longer support Google Cloud Print™ (GCP) and the following error messages will display on affected products:
As Canon thinks it is ok for me to share the firmware update. Here it is: https://drive.google.com/file/d/0B2B90mKEb4U1dV9mbVVYQmtSaEk/viewIt is intended for i-SENSYS MF82XX printers. I have tested it once, and it worked for me. The instructions I got states that the printer MUST BE CONNECTED VIA USB!
What is the solution to the problem. I have the same issue with the MF8280C printer. It used to work fine with Google Cloud Print, but now it does not.
On Tuesday, September 2, 2014 4:42:55 PM UTC-4, Kelly wrote:We have figured out why the error was occurring, and are pushing a change that should resolve this.KellyLiberating one printer at a time...kdLucasOn Mon, Jun 2, 2014 at 8:21 AM, Stefan Hintermayr <stefan.h...@gmail.com> wrote:Hello,
good idea, but my time is correct. Anyway, here in Germany. In addition, I get the time so my NTP server.regardsStefan
2014-06-02 16:46 GMT+02:00 'kdLucas' via Google Cloud Print Developers <gcp-dev...@googlegroups.com>:
I heard that this problem may be present if the time in the printer is not set correctly. Could you check the time and date settings for this printer?KellyLiberating one printer at a time...kdLucas2014-05-29 22:21 GMT-07:00 Stefan Hintermayr <stefan.h...@gmail.com>:Hello,sorry, no solution...I had an Mail from the German Support - but it won't work... A contact to Google i didn't find... :-( So i write in this forum, but no answer...
Sehr geehrter Herr ________,
vielen Dank für Ihre Anfrage bei unserem Support.
Gerne beantworten wir Ihre Anfrage bzgl. Ihres i-SENSYS MF8580Cdw.
Bedauerlicherweise können wir das von Ihnen beschriebene Phänomen nicht reproduzieren. Darüber hinaus berichten uns viele unserer Kunden nicht über das von Ihnen geschilderte Phänomen, sodass wir an dieser Stelle ein generelles Problem entsprechend ausschließen können.
Anhand des von Ihnen beschriebenen Sachverhalts bzgl. des CA-Zertifikats, handelt es sich um ein Problem seitens Google und nicht seitens des Gerätes.
Dieses Problem konnte ein Kunde lösen, indem er am MF8580Cdw die Funktion „Cloud Druck Ein/Aus“ mehrfach aktiviert und deaktiviert hat und das Gerät entsprechend auch neu gestartet hat, bis die Zertifikatsmeldung nicht mehr erschienen ist.
Unter folgendem Link können Sie auch ein Firmware Update ausführen, sofern nötig:
http://www.canon.de/Support/Consumer_Products/products/Fax__Multifunctionals/Laser/LaserBase_MF_series/i-SENSYS_MF8580Cdw.aspx?DLtcmuri=tcm:83-1124708&page=1&type=download
Sollten Sie weiterhin Schwierigkeiten haben, wäre eine Kontaktaufnahme mit Google ratsam.
Wir hoffen, dass diese Informationen für Sie hilfreich waren und unsere Lösungsansätze zur Lösung führen.
Canon Services & Support
Mit freundlichen Grüßen
C. Sirna
Telefonischer Helpdesk:
Tel.: 069 / 29 99 36 80
Geschäftszeiten: Montag bis Freitag, 9:00 bis 17:00 Uhr
Online Support
Canon Deutschland GmbH
Europark Fichtenhain A10
47807 Krefeld
2014-05-30 2:19 GMT+02:00 <in...@saasagileinc.com>:I have the same issue here. Have you found a solution?
On Sunday, March 23, 2014 5:16:08 AM UTC-7, Stefan Hintermayr wrote:Hello,
I hope someone can help me here. The Canon support is unfortunately completely incompetent.
Whenever I want to add my printer Canon "i-SENSYS MF8580Cdw" to Google Cloud Print this tells me that I need to install a CA certificate. On the device, although some certificates are installed, but probably not the right to connect with Cloud Print.
The Canon Support pushes the problem off to Google. Unfortunately, I find no more appropriate contact person as here.
However, I must confess, it has worked before, the next day All thing no more. The latest firmware is installed on the device!
Thank you very much for the help.
greeting
Stefan
--
You received this message because you are subscribed to a topic in the Google Groups "Google Cloud Print Developers" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/gcp-developers/U3iFCEd8oiE/unsubscribe.
To unsubscribe from this group and all its topics, send an email to gcp-developer...@googlegroups.com.
Visit this group at http://groups.google.com/group/gcp-developers.
To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/7597f96b-e898-4687-91b1-458635e9d88d%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.
--To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/CAD4VK4Xevwf5%3DXzn7X1P%3DiLFZGNOuYNu6T035EeT33ekdq6OEA%40mail.gmail.com.
You received this message because you are subscribed to the Google Groups "Google Cloud Print Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to gcp-developer...@googlegroups.com.
Visit this group at http://groups.google.com/group/gcp-developers.To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/CA%2B7Ue9BrAUkuhucRsLB0F4FP06F%2BEWzNbyBgO%2B052g9N9-4uJw%40mail.gmail.com.--
You received this message because you are subscribed to a topic in the Google Groups "Google Cloud Print Developers" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/gcp-developers/U3iFCEd8oiE/unsubscribe.
To unsubscribe from this group and all its topics, send an email to gcp-developer...@googlegroups.com.
Visit this group at http://groups.google.com/group/gcp-developers.--To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/CAD4VK4UmtL91SPKmKmzfqxzZV9hyqW0aKaDCDTRf5it4kOjVTQ%40mail.gmail.com.
You received this message because you are subscribed to the Google Groups "Google Cloud Print Developers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to gcp-developer...@googlegroups.com.
Visit this group at http://groups.google.com/group/gcp-developers.