Printers show offline

[Mike Formhals]

I am the network admin for a school district.  We have 6 printers that are part of a Windows Server 2008 domain.  They are "classic"  Ricoh and HP printers.  I have Cloud Print Service installed on my print server.  I set up cloud printer and added them, and they immediately showed "offline".  Obviously, I have not logged off, and the server is not in hibernate, since I'm still working on it.  What is going on.  I have removed the printers from cloud print and re-added them, they are online and able to print through our local network.  What am i missing?

[vdon...@stevenson-school.org]

I am having the exact problem at our school - if you are able to resolve this, I would appreciate your letting me know - vdon...@stevenson-school.org.  I have been working with support for two weeks to no avail.  Many thanks.

On Wednesday, November 13, 2013 4:29:53 PM UTC-5, Mike Formhals wrote:

I am the network admin for a school district.  We have 6 printers that are part of a Windows Server 2008 domain.  They are "classic"  Ricoh and HP printers.  I have Cloud Print Service installed on my print server.  I set up cloud printer and added them, and they immediately showed "offline".  Obviously, I have not logged off, and the server is not in hibernate, since I'm still working on it.  What is going on.  I have removed the printers from cloud print and re-added them, they are online and able to print through our local network.  What am i missing?

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[iand...@carmelunified.org]

I am having a similar problem. I set up the google cloud print service and it works fine, but only when I am actually logged into the server. It doesn't matter if Google Chrome is open, if I have the service window open, or anything, but the printers automatically come online when I log into the server and are offline - except for a few seemingly random ones - whenever I am not logged into the server. Google Cloud Print was working correctly recently, I just noticed this problem in the last couple of days.

[dpvtem...@gmail.com]

Same issue here. Windows 2008 RC2 server.

[daniel...@gmail.com]

I changed back to using Chrome instead of Google Cloud Print Service and it seems to work better for me. At least at first sight.

[patr...@pennoyerschool.org]

I am having a similar issue as those on this thread are experiencing. I set up a Windows 2012 server dedicated to cloud printing. I installed Goggle Cloud Print as a service and created a pr...@domain.org acount to share with students and staff. I have also installed the printers locally on this server so that it doesn't need to connect to our usual network print server. While running, I keep the server logged in as an administrator account, I keep Google Chrome open and logged in a the pr...@domain.org user, and keep the service running. I have had little to no issues adding and sharing the classic printers. I am however having an issue where after a day or two, all the printers go offline. Throughout my trials and troubleshooting, I have restarted the service, restarted the server, and the only way to get the printer back online was to completely delete them from Cloud Print, re-add them, and then share again to the users. This has been happening every few days for the past few weeks. Does anyone have any thoughts or suggestions? Had this issue been happening and a solution was discovered? Thanks for any help in advance. 

-Patrick Christl

[Gene Gutnik]

Hi Patrick,

Could you please verify Chrome version you are using? Is it 32 and above?

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[patr...@pennoyerschool.org]

The chrome version is:  31.0.1650.63 m. It says it is up to date, so I'm assuming that's the most current stable release. Do you think downloading a dev or beta would solve the issue? I think they are up to 33 on the dev channel.

[Gene Gutnik]

Version 32 and above added some stability improvements in XMPP channel (used for online/offline detection and notifications).

You can try using Beta Chrome (32+) and see if this fixes your issues.

To view this discussion on the web visit https://groups.google.com/d/msgid/gcp-developers/a7191bc8-d70e-4a30-b042-7a27418fc8a2%40googlegroups.com.

[tro...@gmail.com]

I'm having the same problem with Canon MG3500: there's no detection of it coming online. When I've just registered it on Cloud Printing, it works. But if I turn the printer off then I must register it again the next time I turn it on, because otherwise it won't show up as being online.

[hmarie7]

Has anyone been able to resolve this? I am also having the same issues as stated above. I have the latest stable release of Chrome V. 32.0.1 and printers are still showing offline. I haven't actually been able to get the network printers to pop online even when they are first added. The printers are on and not in standby mode. Any help?

On Wednesday, November 13, 2013 4:29:53 PM UTC-5, Mike Formhals wrote:

[Robert Toscano]

Have you checked if your network's XMPP port is not blocked?

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[aleshawi...@gmail.com]

Has anyone been able to resolve this problem yet?

On Wednesday, November 13, 2013 3:29:53 PM UTC-6, Mike Formhals wrote:

[stanso...@gmail.com]

Have you tried any 3rd party GCP solutions like Presto or Cloud Print for Windows.  We've demo'd both.

[Prin...@peninsulacatholic.com]

I am having this exact problem. We were up and running with no problems using Cloud Print Service installed on the printer server. Then, last week, all of our printers went offline on the cloud side, but are still online directly on the server. I have no problems printing from any hardwired PC, but none of our chromebooks/boxes can access the printers (a big problem for a school where all the teachers and students use one or both of these devices). I, too, have removed the printers from the cloud print and re-added them with no luck. What is the missing piece of this puzzle???

Thanks

--Melanie (mwe...@peninsulacatholic.com)

On Wednesday, November 13, 2013 4:29:53 PM UTC-5, Mike Formhals wrote:

[patr...@pennoyerschool.org]

Melanie,

We had the same issue last month. All of our cloud printers would go offline in the cloud and we would need to reconnect and re-share the printers with the staff/student to bring it back up. It definitely was frustrating. To solve the issue, we has to upgrade to a higher development channel of Chrome. We currently have Version 34.0.1809.0 dev-m installed on that server. I guess there was a bug with the current release of Chrome and the CloudPrint beta. As good practice, even with the CP service running, I make sure to keep Chrome signed into our print share account minimized on the server. Since then it's been working great!

I hope this helps!

Patrick Christl

Technology Coordinator

Pennoyer School District #79

patr...@pennoyerschool.org

[dmo...@steelcase.com]

Deploying Google Cloud Print for medium size enterprise.  Ran into problems with my printers going offline.  Print jobs would be stuck in each users print jobs list with a status of queued.

I installed the Dev version of Chrome...on my server, and the printers came back online without re-registering through the Cloud Print Windows service.  The jobs that were status Queued, all printed without any intervention.

Fingers crossed.

[bburn...@gmail.com]

I am a consumer/home user of Google Cloud Print (GCP), one of hundreds or thousands of us who are searching for a fix for this same "printer offline" problem. Yesterday, my daughter shared her cloud-ready and supposedly GCP-supported Canon PIXMA MX922 with me for the 2nd time in 2 days after we had both printed to it successfully on Monday evening but within 12 hours, GCP "decided" the printer was offline even though it could be printed to by her Chromebook AND her Windows 8 PC using it as a local printer on her home WiFi network. So yesterday, I deleted the printer and re-added it to her GCP printers, re-shared it with my gmail address, and we were both able to print to it again using GCP. Today, GCP tells me (on my Chromebook at my house, an hour away from my daughter) AND her (on her Chromebook at her house) that the MX922 is offline AGAIN!

@Robert: Do home WiFi networks have an XMPP port? If yes, how can I check to see if her and/or my WiFi network's XMPP port is blocked? (My daughter uses a Netgear wireless router. I uses a Linksys/Cisco wireless router.)

         Also, my daughter's home network also includes a Windows 8 PC that may be causing the "printer offline" problem by one or both of these 2 ways:

1. That PC's power management system puts the PC to sleep after so many minutes/hours of inactivity and/or at or around midnight every day through around 4am.
2. Anti-virus/security software installed on that PC may not be allowing GCP to "wake up" the idle printer (which is always turned on).
   I know the printer has its own IP address. Is the fix possibly to add the printer's IP address to the anti-virus/security software's "white list" ?

Thanks in advance to ANYONE who can help us solve this VERY annoying problem!

[John Faig]

Any update to this thread?  We are having similar problems with a range of printers and networked copiers using Google Cloud Print on a Win2012 Server.  We have a stand-alone Lantronic Cloud Print Server that works more reliably than the Win2012 server.  The server process is not shown a stopped, but if we restart it regularly, our offline time goes down.  Does anyone want to chat directly?  

JDF