HCL Technologies Campus Drive for 2014,2015 & 20-16 batch on 3rd July

[Prithwijit Guha]

Dear Students,

                              There will be a pooled campus drive at B P PODDAR Institute for HCL Technologies on 3rd July.The details is as follows:-

Requirement 1

 

Skill: Service Desk | Work Location: Noida/Bangalore/ Chennai | Qualification:BA/BSc/BCom/BCA/BTech/(CSE/IT/ ECE/EEE/E&IE)|POST GRADUATION NOT ALLOWEDBatch: 2014, 2015 & 2016 pass-outs with 50% and above throughout

 

Requirement 2

 

Skill: DC Ops | Work Location: Noida/Chennai/ Bangalore  | Qualification:BA/BSc/BCom/BCA/BTech/(CSE/IT/ ECE/EEE/E&IE)| POST GRADUATION NOT ALLOWEDBatch: Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout

 

Responsibilities :

Ø  Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

Ø  Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)

Ø  Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's

Ø  Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact

Ø  Administer and provide User account provisioning & activities

Ø  Assign work orders / incidents to appropriate support teams and follow up until closure.

Ø  Route problems to internal 2nd and 3rd level IT support staff

Ø  Escalate complex problem to appropriate support specialists

Ø  Routine maintenance updates with other IT staff and business units

Ø  Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

Ø  Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users

Ø  Identify, evaluate and prioritize customer problems and escalations

Ø  Participate in on-going training and departmental development

Ø  Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

 

Technical Skills / Experience/Certification requirements :

Ø  Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone

Ø  Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must

Ø  Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared

Ø  Ability to learn new information quickly and the willingness to do so at all times

Ø  Ability to work flexible hours from time to time to cover for other staff

Ø  Should have understanding of IT Environment and ready to learn new processes and technologies

Ø  Customer Focus

Ø  Teamwork

Ø  Technical Expertise

Ø  Interpersonal Effectiveness

Ø  Concern for Order and Quality

Ø  Knowledge of basic Networking and other technologies

Ø  Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Ø  Good to have basic understanding of Client Server Architecture, OS

Ø  CCNA/MCP/MSCA Preferred BUT NOT ESSENTIAL.

 

CTC Offered : 1.8 LPA

Reporting Time:  9.00  AM

Best of Luck

P.Guha