We are experiencing an issue with Google Compute Engine instances running RHEL and CentOS 7 and 8. Instances running RHEL and CentOS 7 and 8 that run yum update may fail to boot after restart.
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Google Cloud Platform Status
Jul 30, 2020, 1:52:52 PM7/30/20
to gce-ope...@googlegroups.com
Description: We are experiencing an issue with Google Compute Engine instances running RHEL and CentOS 7 and 8. More details on this issue are available in the following article and bugs:
https://access.redhat.com/solutions/5272311
https://bugzilla.redhat.com/show_bug.cgi?id=1861977 (RHEL 8) https://bugzilla.redhat.com/show_bug.cgi?id=1862045 (RHEL 7)
Symptoms: Instances running RHEL and CentOS 7 and 8 that run yum update may fail to boot after restart with errors messages referring to a combination of: "X64 Exception Type - 0D(#GP - General Protection) CPU Apic ID", "FXSAVE_STATE" or "Find image based on IP".
This issue affects instances with specific versions of the shim package installed. To find the currently installed shim version, use the following command: `rpm -q shim-x64`
Affected shim versions:
CentOS 7: shim-x64-15-7.el7_9.x86_64
CentOS 8: shim-x64-15-13.el8.x86_64
RHEL 7: shim-x64-15-7.el7_8.x86_64
RHEL 8: shim-x64-15-14.el8_2.x86_64
Workaround: Do not update or reboot instances running RHEL or CentOS 7 and 8. If you are on an affected shim version, run `yum downgrade shim\* grub2\* mokutil` to downgrade to the correct version. This command may not work on CentOS 8. If you have already rebooted, you will need to attach the disk to another instance, chroot into the disk, then run the yum downgrade command.
We will provide an update by Thursday, 2020-07-30 14:00 US/Pacific with current details.
Diagnosis: Instances running RHEL and CentOS 7 and 8 that run yum update may fail to boot after restart with errors messages referring to a combination of: "X64 Exception Type - 0D(#GP - General Protection) CPU Apic ID", "FXSAVE_STATE" or "Find image based on IP".
This issue affects instances with specific versions of the shim package installed. To find the currently installed shim version, use the following command: `rpm -q shim-x64`
Affected shim versions:
CentOS 7: shim-x64-15-7.el7_9.x86_64
CentOS 8: shim-x64-15-13.el8.x86_64
RHEL 7: shim-x64-15-7.el7_8.x86_64
RHEL 8: shim-x64-15-14.el8_2.x86_64
Workaround: Do not update or reboot instances running RHEL or CentOS 7 and 8. If you are on an affected shim version, run `yum downgrade shim\* grub2\* mokutil` to downgrade to the correct version. This command may not work on CentOS 8. If you have already rebooted, you will need to attach the disk to another instance, chroot into the disk, then run the yum downgrade command.
https://access.redhat.com/solutions/5272311
https://bugzilla.redhat.com/show_bug.cgi?id=1861977 (RHEL 8) https://bugzilla.redhat.com/show_bug.cgi?id=1862045 (RHEL 7)
Symptoms: Instances running RHEL and CentOS 7 and 8 that run yum update may fail to boot after restart with errors messages referring to a combination of: "X64 Exception Type - 0D(#GP - General Protection) CPU Apic ID", "FXSAVE_STATE" or "Find image based on IP".
This issue affects instances with specific versions of the shim package installed. To find the currently installed shim version, use the following command: `rpm -q shim-x64`
Affected shim versions:
CentOS 7: shim-x64-15-7.el7_9.x86_64
CentOS 8: shim-x64-15-13.el8.x86_64
RHEL 7: shim-x64-15-7.el7_8.x86_64
RHEL 8: shim-x64-15-14.el8_2.x86_64
Workaround: Do not update or reboot instances running RHEL or CentOS 7 and 8. If you are on an affected shim version, run `yum downgrade shim\* grub2\* mokutil` to downgrade to the correct version. This command may not work on CentOS 8. If you have already rebooted, you will need to attach the disk to another instance, chroot into the disk, then run the yum downgrade command.
We will provide an update by Thursday, 2020-07-30 14:00 US/Pacific with current details.
Diagnosis: Instances running RHEL and CentOS 7 and 8 that run yum update may fail to boot after restart with errors messages referring to a combination of: "X64 Exception Type - 0D(#GP - General Protection) CPU Apic ID", "FXSAVE_STATE" or "Find image based on IP".
This issue affects instances with specific versions of the shim package installed. To find the currently installed shim version, use the following command: `rpm -q shim-x64`
Affected shim versions:
CentOS 7: shim-x64-15-7.el7_9.x86_64
CentOS 8: shim-x64-15-13.el8.x86_64
RHEL 7: shim-x64-15-7.el7_8.x86_64
RHEL 8: shim-x64-15-14.el8_2.x86_64
Workaround: Do not update or reboot instances running RHEL or CentOS 7 and 8. If you are on an affected shim version, run `yum downgrade shim\* grub2\* mokutil` to downgrade to the correct version. This command may not work on CentOS 8. If you have already rebooted, you will need to attach the disk to another instance, chroot into the disk, then run the yum downgrade command.
Google Cloud Platform Status
Jul 30, 2020, 4:17:19 PM7/30/20
to gce-ope...@googlegroups.com
The issue with Google Compute Engine instances running RHEL and CentOS 7 and 8 is being actively investigated by Redhat.
More details on this issue are available in the following article and bugs:
- https://access.redhat.com/solutions/5272311
- https://bugzilla.redhat.com/show_bug.cgi?id=1861977 (RHEL 8)
- https://bugzilla.redhat.com/show_bug.cgi?id=1862045 (RHEL 7)
- https://issuetracker.google.com/162523000
Please follow our public issue tracker posting (https://issuetracker.google.com/162523000) for updates on this issue going forward. No further updates will be provided here.
More details on this issue are available in the following article and bugs:
- https://bugzilla.redhat.com/show_bug.cgi?id=1861977 (RHEL 8)
- https://bugzilla.redhat.com/show_bug.cgi?id=1862045 (RHEL 7)
- https://issuetracker.google.com/162523000
Please follow our public issue tracker posting (https://issuetracker.google.com/162523000) for updates on this issue going forward. No further updates will be provided here.
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