Timeout when Connecting to Cloud Storage Bucket from VM Instance

[Sergio Banguero]

Hi

I cant connect to a GS Bucket from a VM instance (Linux or Windows) in GCE.

When I run the gsutil command to copy or even to list the GS files using the command:

gsutil ls gs://%bucket-name


I get a message that says:

INFO 1109 %DATE% util.py] Retrying request, attempt #1....

INFO 1109 %DATE% util.py] Retrying request, attempt #2...

... 

Until it times out

What am I missing?

I am able to see the bucket from the web interface and even upload files to it.

Thanks for the help!

Sergio

[Carlos (Cloud Platform Support)]

Hi Sergio, 

I have seen permissions errors but not timeouts. I would try to isolate the issue as follow:

1- Create a new VM using one of the public images provided by Google, make sure that you keep ¨Allow default access¨ so that the instance has reading permissions on Cloud Storage. Create a new bucket using the WUI. Log in the new VM and run ¨gsutil ls¨. That should list the buckets in your project. Try to display the files in the bucket using ¨gsutil ls gs://bucket-name

2- Are you running a firewall in your VMs that could be blocking connections?

3- Make sure that you have the latest component versions by running ¨gcloud components update¨. 

4- If you allow ICMP traffic, are you able to ¨ping api.google.com¨?

5- Are you able to list the bucket (gsutil ls) but not the content (gsutil ls gs://bucket)? 

6-  Make sure that the tool is correctly authenticated running

a) gcloud auth list (This output should show the account used)

b) gcloud config list (This output should display your project)