Unable to access Cloud Account after login email migrated away from Workspace

[Beyond Lies the Wub]

Hi:-

I had a Maps API instance for a domain, with an account linked to an email in that domain, at that time managed through Google Workspace.

The domain since moved email provider from Workspace to MS Outlook.

I can still access the login email, am still receiving invoices to the login email, but when I try to use the login email to access the Cloud account, I receive an error "couldn't find your google account".

I spoke to Workspace support - they confirmed that the data linked to the Workspace account has been wiped, but that this should not have affected the Cloud account.

Can anyone please advise how to reset the login so that I can access the Cloud account again?

Many thanks!

[Alok Singh]

How about if you register your email (that you actually moved to Office 365) as a Google alias and this will help you login ?

You will still be able to access all your email as usual in office 365 , and the only change happening here will be linking your non google email as a Google one. 

Refer - Use an existing email address

https://support.google.com/accounts/answer/27441?hl=en

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Apologies for any spelling errors - sent from my phone.

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[Cameron Thomas Otway]

Head over to  Admin.Google.com [in incognito mode ]and see if you can sign-in. Make sure the account is correct.  If the data has wiped from the account, chances are the account had some important data cleared from it. Reach out to workspace support for more details as they'll be able to assist you better. 

[Simon Doyle]

Thanks for your suggestion Alok. I tried this, but I now have a brand new account, with the relevant email!

So now there are two Cloud accounts linked to the email...

1. Has Maps API instance configured, is working, and is generating charges and invoices (to the email)

2. Is a brand new account, and is linked to the email as a login

At this stage, I think it best to just re-create the API settings, and set up billing in the new account, and switch over the API settings in the App.

That way, usage will transition from unreachable instance to reachable instance.

Still, I find it perplexing that there is no straightforward way to sort this out!

[Lucas (Cloud Platform Support)]

I would recommend contacting Google Workspace support. They will have a better idea on what to do. 

https://support.google.com/a/answer/1047213?hl=en