Cannot SSH via Web SSH Console or Via Putty

[Rohan Sawant]

Hi all,

I am unable to connect to my VM Instance through web console suddenly from yesterday.

I have tried to SSH from Putty from my Windows Desktop but get "Server refused Key" message. Tried recreating keys and adding them to Project Level Metadata but it does not work. 

I normally use only Web Console to connect to my VM but it stopped a couple of days back.I have shut  down the instance and restarted multiple times but to no avail. I use this VM regularly and it seems strange to me that I cannot connect suddenly. 

Can anyone please have any tips or pointers? I wouldn't want to reset my VM machine as I will lose my data on it. 

Thank you!

Rohan.

[Wilfred L. (Cloud Platform Support)]

Hi Rohan, I see that you posted the same issue in another thread [1] and someone provided you some suggestion. Was it helpful? 
Let's consolidation all your question there. I have also provide some suggestion there.

Best

Wilfred

[1] https://groups.google.com/g/gce-discussion/c/8iZ5iWhpxno

[Rohan Sawant]

Thanks Wilfred.

I posted my reply to your message as well as other member's message. 

[Digil (Google Cloud Platform Support)]

If the serial port access failed and 'Troubleshooting SSH' guide also didn't help you to access the VM, then the only option left would be to retrieve the data from your OLD VM through a new VM. You could either use the answer provided in the stackoverflow.com thread to achieve this or follow the steps mentioned in the discussion thread to copy the data from the affected(OLD) VMs disk.