Unable to increase GPU quota

[Alex Klyanchin]

I tried to increase the quota several times and each time I had decline in about 10 seconds.

My project is in the proper region for a GPU I want regarding to https://cloud.google.com/compute/docs/gpus/\#gpus-list.

I contacted support and they told me that I have insufficient billing history. So I made a manual payment to have some. Waited for 48 hours. Tried again. It did't help.

I wrote two times to the sales team through the contact form https://cloud.google.com/contact/. No answer.

So I spent a week for all that. I paid money and can't get service I want. Tech support says "we can't help, contact sales", billing support says "we can't help, contact sales", sales ignores me.

I need help.

[Hasanul Murad]

It looks like your request for quota increase got rejected due to ‘Insufficient Billing History’ and you need to contact sales. The sales team is also available over phone at 1-844-613-7589, Monday—Friday, 8 AM—8 PM ET.

You can explore this doc for billing issues and adjustment.

[Rajinder Singh]

The process to increase quota is cumbersome and unpredictable.

In the past one month I have run into issues where I created a new project and I could not enable billing.

I made a quota increase request and nothing happened.

I made another quota increase request and I was told to pay $10.

Even after paying $10 nothing happened.

It should not be this difficult to do business with GCP.

[Alex Klyanchin]

Yes, Hasanul, I know that I can contact them by phone, but it's not an option for me.

Thanks for the link. It looks like the most helpful form there for me is refund.

[Kamelia Y]

@Rajinder: As my colleague Hasanul explained, if you have any questions regarding billing issues, you need to contact sales or billing support. They are more export to answer this kind of question.

[Alex Klyanchin]

No need to repeat it one more time, I heard that phrase about ten times for a week. As you can read above, I contacted billing support and tried to contact sales team and nothing of it helped.

Enough time spent. I'll request a refund and cancel my account.

[mbazzi]

Let me know if you have initiated the refund request. If not, I can take charge of your request to speed things up if that interests you.

[ASHRYA AGRAWAL]

Have you been able to sort this issue and get a GPU Quota increase ? 

I am in the same situation as Alex. I also made manual payment to have more billing history. None of the Sales, business or billing team is able to help me. Everytime I get that same reply "Insufficient billing history".

On contacting anyone, you guys say that contact sales team. But according to them, its not their job to handle quotas. This reflects a great extent of mis-organization in Google Cloud Platform support.

It really shouldn't be this difficult to do business with GCP. No wonder why AWS is becoming the preferred choice over GCP.

[Digil (Google Cloud Platform Support)]

Hello Ashrya,

Several factors need to be considered before approving a resource quota(ex: GPU) for a project. Your long billing history, usage history, business needs, and proper justification are some of them from the lists of factors.These factors not only ensure the felicitous use of the products but also confirms its impending usage more professionally and adequately.   

That's being said, if your Google Cloud Platform account is having a TAM(Technical Account Manager) or CE (Customer Engineer), I would strongly recommend you get in touch with them and explain the urgency of using this product. However, before contacting them, kindly ensure that you have the history of contacting sales and its details.