Google Cloud Quotas - automatically reject every application!
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zielar6
Feb 7, 2020, 7:37:51 AM2/7/20
to gce-discussion
I have a problem with Google Cloud. I want to use the GPU to render video materials faster, but I can't successfully apply for quotas. Some facts about the applicant (me):
- Google account registered since 2009,
- correctly added payment method and with transaction history in the past months
- the project and payment profile to which the project is associated has a level upgraded to the highest (and this was already over a month ago)
As a result of the analysis, I was able to determine that EVERY application is automatically rejected 10 seconds after its submission. The last attempt was to increase CPU GLOBAL from 12 to 18. The final, of course, as always:
+------------------------------------------------------------------------------+
| Unfortunately, we are unable to grant you additional quota at this time. If |
| this is a new project please wait 48h until you resubmit the request or |
| until your Billing account has additional history. |
| |
| Your Sales Rep is a good Escalation Path for these requests, and we highly |
| recommend you to reach out to them. |
| |
| If you have any further questions, please reply to this thread or feel free |
| to reach out to us at gc-...@google.com. |
| |
| Thanks. |
+------------------------------------------------------------------------------+
Do you seriously think that even increasing the number of CPUs by half the amount you have on a 11-year paid account and with a history of fertility requires negotiation with the sales department? Maybe I will have to appear in the US personally in this case?
- Google account registered since 2009,
- correctly added payment method and with transaction history in the past months
- the project and payment profile to which the project is associated has a level upgraded to the highest (and this was already over a month ago)
As a result of the analysis, I was able to determine that EVERY application is automatically rejected 10 seconds after its submission. The last attempt was to increase CPU GLOBAL from 12 to 18. The final, of course, as always:
+------------------------------------------------------------------------------+
| Unfortunately, we are unable to grant you additional quota at this time. If |
| this is a new project please wait 48h until you resubmit the request or |
| until your Billing account has additional history. |
| |
| Your Sales Rep is a good Escalation Path for these requests, and we highly |
| recommend you to reach out to them. |
| |
| If you have any further questions, please reply to this thread or feel free |
| to reach out to us at gc-...@google.com. |
| |
| Thanks. |
+------------------------------------------------------------------------------+
Do you seriously think that even increasing the number of CPUs by half the amount you have on a 11-year paid account and with a history of fertility requires negotiation with the sales department? Maybe I will have to appear in the US personally in this case?
Bruno (Google Cloud Support)
Feb 7, 2020, 8:36:25 AM2/7/20
to gce-discussion
Hello,
I understand your situation. The quotas purpose are rarely to restrict customers in any way but protecting them of billing surprises.
As recommended in the error message, you might contact gc-...@google.com and requesting further details about this situation.
zielar6
Feb 7, 2020, 8:45:51 AM2/7/20
to gce-discussion
I did it about 10 days ago, but I don't have an answer yet
Bruno (Google Cloud Support)
Feb 10, 2020, 10:54:15 AM2/10/20
to gce-discussion
I will require more details from you to fully understand what's happening with this request.
Let's take this offline
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