Can't access VM instances, tips "Request failed with unknown error"

[Tianhao Wu]

H

I can't access VM instances, tips "Request failed with unknown error"

https://status.cloud.google.com/

But the Google Service status are green :(

[CodeingBoy]

Same here. Couldn't get it working for 12hrs.

[Yar nauX]

I have this issue too, SomeOne Please help!!!

Thanks

On Friday, October 20, 2017 at 10:46:04 PM UTC+8, Tianhao Wu wrote:

[Carlos (Cloud Platform Support)]

Please send me via a private message:

1- Project ID

2- Is this just happening on one particular page of the project? What other pages are being affected?

3- Does it happens if you use a private window?

4- Is this intermittent? When did this issue started?

5- If you use the CLI (Cloud SDK) are you able to retrieve the information? i.e  if the page failing is the “VM instances” does it work using “gcloud compute instances list”?

[Tianhao Wu]

This error was running two days, and error page also show on my new installed browser. 

[Lentes4 sipoolest]

Hi, I'm having the same problem too

  (Request failed with unknown error) for two days. I have tried accessing from the application android "Clou Console" from my device and I have no problem, I can see the instances there and I can even access the SSH that includes CC, but in the desktop pc the problem is from my Opera browser 48.0, I have removed the cache and cookies from the browser for a possible solution, but not. The problem seems to be in a part of the GCP interface, specifically in Computer Engine VM, since then I could not access my VMs. I was waiting for it to work out for itself, but almost 3 days already.

[Silambarasan Sekar]

Hi,

I am also facing the same issue for more than 3 days now. Below are more details regarding the issue.

Error message: "Request failed with unknown error"

• Unable to view the "Compute" and "Networking Services" tabs. 
• Happens to all the projects within the account.
• Able to view when I login from my local desktop, issue occurs when I try to login from the Google VMs.
• Happens with private (incognito) windows as well.
• The issue is not intermittent and consistent for more than 3 days. 
• Able to view the instances using gcloud commands in G shell.

Please help.

Thanks !

[Carlos (Cloud Platform Support)]

Thanks for your patience. 

I have opened an investigation with the backend team. For those of you who have not done it, please send me your project ID via a private message. 

[On Way]

Hello,

I had this problem too,but this can not happen while using other ip address provided not by GCE"s VPS

在 2017年10月20日星期五 UTC+8下午10:46:04，Tianhao Wu写道：

[CodeingBoy]

Hello, I notice that the console function normally today. Thanks for your effort.

[Carlos (Cloud Platform Support)]

A fix was submitted yesterday and several customers have confirmed it is working.

[Silambarasan Sekar]

Hi Carlos,

The fix is working for me as well.Thanks for all your efforts and timely help. Can you please let us know what was the issue and the fix made. Thank you ! 

Thanks & Regards

Venu

[Carlos (Cloud Platform Support)]

Glad to hear is working. I have not many details on the fix, but apparently the error only occurred when accessing the Console from some particular IP addresses.

[Ardle Hao]

I am having the same problem. Project ID: cpb100-195417   ;   Google issue number 15018910

[Bingbin Clara Liu]

Hi,

I am also getting this unknown error when trying to create an instance within an image.

Thanks in advance for your help!

[Bingbin Clara Liu]

Nvm -- after waiting for ~20min the error disappeared :)

On Friday, October 20, 2017 at 7:46:04 AM UTC-7, Tianhao Wu wrote:

[Karl Gingerich]

April 25th, and getting this error - thought is was due to some developemnt work (I have CORS Toggle for Chrome active), but shut it off and still an issue (CORS gives me "server errors" for GDrive BTW).

All status for cloud are clear?!

[Karl Gingerich]

Well "CORS Toggle" extension was the issue!!  

Once enabled, even disabling CORS is not enough.  I have to disable the extension all together and then all works fine.  (Drive server errors go away also) - nasty.  I need CORS enabled for some dev work I'm doing with NodeJS.

[Yogi Wahyu Romadon]

hello, i had a same problem to, can you give me the solutions of this problems?

Thanks,

[Yui (Google Cloud Support)]

All issues on this thread might not be related. My advice would be to try to isolate the issue on your side first, for example

1.Try from a different browser

2.Try in incognito mode

3.Try from a different IP

4.Do you happen to know if other users or colleagues experiencing the same issue?

Then you can either open a support case or create a report bug here.

[Yogi Wahyu Romadon]

i have already to try using : 

1. deferent browser(google chrome and firefox)

2. incognito mode and private window(on firefox)

3. using defferent IP and using VPN to

4. send this problems using "Send feedback"

in my team this problems is only appear on my acount.

please give me the solution of this issue,

Thanks,

Yogi Wahyu Romadon

[Jason]

Hi,

As per the last message, I would suggest to report a bug. You can report a bug by going to the attached link at the bottom of this message [1].

[1] https://issuetracker.google.com