Help: My billing account gets suspended. I am running two projects with 1-year, 3-year commitment

[Liyuan Chen]

Hi there,

As the title said, my billing account gets suspended. I am running two projects with 1-year, 3-year commitment respectively.

Below is the email notification:

Dear Google customer,

You are receiving this email because you are a Google Cloud Platform, Firebase, or API customer.

We have noticed some activity on your billing account 017890-49B4D4-595ACD that has prompted us to temporarily suspend use of this account.

 

To resolve this issue, please verify your account information here: https://support.google.com/cloud/contact/verify

We sincerely apologize for any inconvenience this may cause and we thank you for your cooperation during this process.

I followed the instruction to submit all the documents, and I got another email from the "Trust & Safety" team saying that they can not reopen the account, and they did not provide any explicit reasons. I have no idea what terms I broke on google cloud. Below is their reply:

Dear Google Cloud Platform / API customer

Thank you for submitting your verification information. Unfortunately, we cannot re-open your Your Google Cloud Platform / API billing account due to suspicious activity that appears to violate our Terms of Service. We take the safety and security of individuals using the Google Cloud Platform very seriously, and consequently all projects associated with this billing account will also remain suspended.

Sincerely,
Google Support Team

I sent another email to ask them why, but they never replied. What should I do at this moment? I am willing to provide additional documents if needed. Just do not close my account without telling me why.

[Carlos (Cloud Platform Support)]

Hi Liyuan, 

Have you already opened an issue with the billing team?