I can start my VMs because the default network interface is "frozen", what does this mean?

[Sergio Díaz]

So today our free trial expired, billing information was added to the account but now we seem unable of starting our VMs. When ever I try to I get the following error:

Starting VM instance "server-1" failed. Error: The default network interface [nic0] is frozen.

I thought about cloning it but creating a new VM yields the following message:

Google Compute Engine is not ready for use yet in the project. It may take several minutes if Google Compute Engine has just been enabled, or if this is the first time you use Google Compute Engine in the project.

What can I do to correct these issues?

[Carlos (Cloud Platform Support)]

Hi Sergio

Can you make sure that the Compute Engine API is enabled [1]? Please send me via a private message your project ID, a screenshot of the error, and the output you obtain when using the CLI to start the VM [2].

[1]https://support.google.com/cloud/answer/6158841?hl=en
[2] https://cloud.google.com/sdk/gcloud/reference/compute/instances/start

 

[Ignacio Martin]

Hi, 

I'm having the same issue. Help please.

Ignacio

[Ashutosh Trivedi]

I am also facing the same issue. It says "The default network interface [nic0] is frozen" 

[Carlos (Cloud Platform Support)]

For the original poster of this issue, it was transient. I believe the new billing settings might have taken some time to propagate. Since GCP is a distributed system some delay might be expected.

@Ignacio and @Ashutosh: please sent me via a private message your Project ID and let me also know the following information:

1) Confirm that the GCE API has been enabled.
2) Did this happen after changing/adjusting some billing settings?
3) Try to spin a new VM in the default network, let me know if you are able to access it.
4) Create a new network and spin a new VM on it. Let me know if this works.
5) Try to start again the VM from the CLI but this time adding the verbosity flag. Let me know the complete output.
i.e.         gcloud --verbosity=debug compute instances start NAME --zone ZONE 

[Carlos (Cloud Platform Support)]

Thank you for your feedback.

At the moment there is a known issue in which projects that has been upgraded from free trial might be prevented from starting VMs in the default network. Our teams are currently working this issue with high priority. 

[Carlos (Cloud Platform Support)]

Just a quick update. The backend team is still working in the root cause of this issue, in the meantime the affected projects were unlocked manually.

If more projects are being affected please open a report in the public issue tracker.

[Moises Hernandez]

I been facing the same issue. The support person Mr Carlos, mentioned that in the meantime the affected projects were unlocked manually. Can anyone show me how I can perform this manually unlock? Every time I attempt to start My instance it gave me the same error :the Vm instance is frozen

[Eric Bravick]

Hi Carlos,

We have had this issue for multiple days now.  We are down.  Support has not helped.  The public issue tracker says "You do not have permission to create issues in this component."

What are the options to fix this?  I can't believe Google would leave us completely down for days with a known bug, and no help...

[Artem Antipov]

Faced with the same issue, replied to Carlos in private with my project id for manual unlock, i hope it will be asap, cause all instances in down state.

[Narasimha Rao]

Dear sir,

 i have same issue on today. trial expired i have upgraded my account. when i am trying to start my vm getting error : The default network interface [nic0] is frozen.

please fix issue very urgent need my project id : sound-vault-163708

[Artem Antipov]

By the way, some workaround to fix it:

1. Just create new network instead of default

2. Copy all firewall rules for this network (same as default rules)

3. Make snapshots from current VMs disks

4. Recreate all VM from current snapshots with newly created network instead of default.

[Narasimha Rao]

sir i have waiting still 20 hours issue not solved. maybe when it will solve issue.

[Eric Bravick]

Anyone from Google going to help us?  All I hear is crickets and the sound of none of our servers running...

[Carlos (Cloud Platform Support)]

Eric and all the community members who were not able to open a public issue during the weekend, please send me via a private message your project ID. 

[Prasanna Raghavendra]

Have raised a public issue - hope the issue will be resolved.

On Tuesday, May 16, 2017 at 7:01:23 AM UTC+5:30, Sergio Díaz wrote:

[Luca Merolla]

Hello,

I have the same issue. Any advise where I can look at?

Thanks in advance,

Luca

[Karthick (Cloud Platform Support)]

Hi Luca, 

Can you provide me the Project Number along with the instance ID that is having issue in a private message, so i can investigate internally? 

You can also try to create a snapshot of your disk and recreate a new VM as a workaround  

[Green Maple LEAF]

I'm facing the same error. ID online-209306 

On Tuesday, May 16, 2017 at 7:01:23 AM UTC+5:30, Sergio Díaz wrote:

[Fady (Google Cloud Platform)]

Checking your project, the instance seems started now. I assume the error is not occurring anymore.  

[Joseph Andrade]

I can't even create a VM from the Market place, I get: "You have reached the maximum number of one network interface"

Please help.

[Tauqeer Ahmad Khan]

When you are creating your instance from Marketplace, there is no option to add more NICs. Those are predefined deployments. Most of them are not able to be customized. 

Currently, the only way to have multiple Network interfaces is by creating it via GCE vm instance [1] and then installing your custom configuration/application by your own requirement.

[1] https://cloud.google.com/vpc/docs/create-use-multiple-interfaces