Immediately Hiring !!! ServiceNow IT Operations Management (ITOM) @ Santa Clara, CA, 95054

[Pagilla Shiva]

Hello
Please find the below job description and let me know the updated.

Job Title: ServiceNow IT Operations Management (ITOM)
Location: Santa Clara, CA, 95054
Duration : Contract

Exp: 12+
Visa: No GC
PP number mandatory

Job Description :
We are seeking a highly skilled and experienced Technical Team Lead with a strong background in ServiceNow IT Operations Management (ITOM). The ideal candidate will be responsible for leading a team of technical professionals, ensuring the successful delivery of ITOM solutions, and driving best practices within the organization. This role requires a deep understanding of ITOM processes and tools, as well as the ability to mentor and guide team members in their professional development.

Responsibilities:

• Lead and manage a team of technical professionals, providing guidance and support in the implementation of ServiceNow ITOM solutions.
• Collaborate with cross functional teams to define project scope, objectives, and deliverables.
• Oversee the design, development, and deployment of ITOM solutions, ensuring alignment with business requirements and best practices.
• Conduct regular team meetings to review project progress, address challenges, and celebrate successes.
• Mentor team members, fostering a culture of continuous learning and improvement.
• Stay up to date with the latest trends and advancements in ServiceNow ITOM and related technologies.
• Develop and maintain documentation related to ITOM processes, workflows, and configurations.
• Act as a point of contact for stakeholders, providing updates on project status and addressing any concerns.

Mandatory Skills:

• Extensive experience with ServiceNow IT Operations Management (ITOM) including Discovery, Service Mapping, Event Management, and Orchestration.
• Proven track record of leading technical teams in the successful delivery of ITOM projects.
• Strong understanding of ITIL processes and best practices.
• Excellent problem solving skills and the ability to think critically under pressure.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.

Preferred Skills:

• Experience with ServiceNow ITSM (IT Service Management) and ITAM (IT Asset Management).
• Familiarity with cloud technologies and infrastructure management.
• Knowledge of scripting languages such as JavaScript, PowerShell, or Python.
• Certifications in ServiceNow ITOM or related fields.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 10 15 years of experience in IT operations, with a focus on ServiceNow ITOM.
• Demonstrated leadership experience in managing technical teams and projects.
• Strong analytical skills and attention to detail.

Regards

Shiva Pagilla

Senior Recruiter

shi...@msrcosmos.com

Ph: 6789198021

LinkedIn: https://www.linkedin.com/in/shiva-pagilla-9a99bb21b/

MSR Technology Group LLC

An MS cosmos Group Company

12980 Metcalf Ave. Ste. 490 Overland Park, KS 66210

www.msrcosmosgroup.com