Kcom Download Speed 2021
Janella Eldert
My speed isn't what I expected -
How old is your equipment?Older or less powerful PCs and laptops may affect the accuracy of your speed test results and they are less able to support higher broadband speeds.
Testing via Wifi? WiFi has its own inherent limitations, please use an ethernet cable connected to the router to accurately test.
Any questions? Live Chat is available 24/7, click here to speak to our technical support team or at other times call us free on 01482 606101. Our opening hours are:
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The network average speed is the download speed (throughput) that 50% of our residential customers can expect to get during "peak time" (8pm-10pm). This is the overall network average and not what you should expect to see at your address.
The speed is derived from Ofcom's UK broadband performance report (Nov 2020) and data from speed tests using test lines that monitor our network performance. These speed tests are carried out using an independent internet measurement standard that assesses the performance of our actual broadband packages, which is undertaken by Samknows.
The estimated range and estimated average speeds are derived from actual access line speeds within your postcode. Typically 80% of customers will achieve speeds within or above the range. We use our network-wide access line speeds and throughput along with your postcode-specific average access line speed to estimate what throughput you'll get. This is effectively the speed you'll likely get when downloading files, streaming videos etc.
The actual speed you receive can be influenced by a number of factors, such as: connecting wirelessly; the wiring in your home; the device you're using; and the website or services you're connecting to. Your service can also be affected during peak times and during major events such as TV or sporting events you may experience slower speeds.
Your speeds can be affected by your device, wiring, the number of people using your service, your Wi-Fi and the service or website you're accessing.
Running the speed test will tell you your download speed, upload speed which you can compare to the minimum and maximum speed we quote for your area on the speed checker.
The speed range we provide is an estimate. The actual speed you receive can be influenced by a number of factors such as connecting wirelessly, the wiring in your home, the device you are using, and the website or services you are connecting to.
Broadband speeds can be affected during peak periods and during major events such as TV or sporting events. You may experience slower speeds during these times. If at any time you don't receive the minimum connection speed you should, please report it to our Technical Support team.
Over the past few years, streaming services like Sky On Demand, Netflix, and Amazon Prime have become more and more popular. This puts a higher demand on the internet and the speeds offered. Unlike in some areas of the country, connections have got faster in our network area, and with Lightstream real fibre broadband becoming available to many more customers, we're offering the best fibre to the home service in the country.
Unfortunately, some of us aren't getting the speeds we should be and this can be for several reasons. Depending on how far your home is from your local telephone exchange, your internet connection might not be able to be improved. However, if our broadband speed checker says you should be getting faster than what you are (on a hardwired connection), there are a few checks you can do yourself to try and improve your internet speeds.
1 KCOM is currently deploying a full fibre (FTTP) network in Yorkshire & Lincolnshire. Where we use our network to deliver Lightstream broadband services the performance of our network is unaffected by distance and configured to support the speeds that we advertise. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (VDSL) to deliver your broadband service the performance will vary by distance. We have cited the range of actual performance that individual customers will obtain dependent on the technology their service is delivered over.
2 Average peak time (8-10pm) is the performance that 50% of our residential customers can expect to achieve for download speeds over this period of time. The speed is derived from Ofcom's UK broadband performance report (Nov 2018) and data from speed tests using test lines that monitor our network performance. These speed tests are carried out using an independent internet measurement standard that assesses the performance of our actual broadband packages, which is undertaken by Samknows.
We measure our average speeds using a peak time (8-10pm) median average download and upload speed measured in the annual Ofcom UK Home Broadband Performance report. This is the speed that 50 per cent of our subscribers can achieve.
I have a 400mbps lightstream fibre to the home conection from KCOM. At the router the speed is fantastic but because it's a large barn conversion with thick walls the speed drops to c.10% in other rooms even with WiFi repeaters. I tried installing a Deco M9 Plus system today but (not being very techy) wasn't sure which port to connect the main Deco to. I first connected to the ISP-supplied cable modem (very new ECI Telecom B-FOCuS 0-4G2PCM) but that didn't work at all. I then tried connecting via a LAN port on the ISP-supplied wireless router (Zyxel XMG 3927, also very new) which worked, but the speed at the satellite Deco was no better than with a WiFi repeater and the satellite couldn't be too far away. Any suggestions before I return the Deco kit to Amazon?
Which means, if you know how to properly deploy range extenders to get faster speeds, you know how to deploy WiFi mesh. That also means, if whatever you do with range extenders (repeaters) can't bring good WiFi coverage, just replacing them with WiFi mesh (any brand) 1:1 won't likely to help much.
Thanks so much for your advice. It took me a while to try it out, but I did exactly what you suggested and it now works very well. I will need to buy two more boxes to cover the whole house but already the speeds across all the downstairs rooms are amazing.
We highly recommend running a speed test when connected with an Ethernet cable as it'll give you a true reflection of what speed you're receiving - doing this over Wi-Fi can be affected by interference. For help improving your Wi-Fi connection, see our guide.
When the test is complete, you should see your download speed and upload speed which you can compare to the minimum and maximum speed we quote for your area on our product page.
The download, upload and ping test will be performed to the closest server available near yourlocation. This will mean that test will also be influenced by other factors such as quality ofinterconnection of Kcom with Internet backbone. This test is morerelevant to assess real Internet connection quality than ISP sponsored test since thosetypically test against a server within the ISP and do not test real Internet speed.
The Zyxel XMG3927 delivers speeds of up to 1.7 Gbps* over 5 GHz and 600 Mbps* over 2.4 GHz. For a better user experience, the XMG3927 offers dual-band Wi-Fi with performance-boosting features such as Multi-User MIMO (MU-MIMO) and Beamforming for simultaneous, lag-free streaming and gaming experiences.
WX3401 is a premium Wi-Fi 6 Mesh extender that delivers business-grade performance, supports the Wi-Fi 6 (11ax) standard and offers lightning-fast wireless speeds of up to 4.8 Gbps* on the 5 GHz band and 600 Mbps* on 2.4 GHz.
KC announced earlier this year it was doubling the speed of its FTTH rollout, and as such the company now aims to have an additional 60,000 able to connect to the network by mid-2017, up from the 30,000 it had initially proposed. Meanwhile, speed upgrades are also planned, with the company planning to boost the top-end speeds offered to 1Gbps.
However, some have argued that was at the expense of focusing on faster gigabit speeds. For example, Hull has become the first city in the country to receive full fibre. That was because of a decision made in 2012 to focus on fibre-to-the-premises, rather than superfast speeds derived from fibre-to-the-cabinet. Crucially, it is the only city in the UK to have KCOM as its main broadband infrastructure provider, instead of BT.
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