A 1-800 number is a special telephone number, in that the telephone carrier, instead of the calling party, charges the called party the cost of the calls. A 1800 number is assigned from a special dialing prefix range (also known as area code) such as 1800 where all calls to those prefixes are free to the caller. The cost of the call to the called party is usually based on factors such as the amount of usage the number experiences, the cost of the trunk lines to the facility, and possibly a monthly flat rate service charge.
Why to use a 1800 Number?
The called party may use a toll-free phone number because:
1. They charge the calling party in another way, such as for technical support calls.
2. They make a sale following the call to the 1800 number.
3. Sales were enhanced with the inclusion of toll-free support.
4. Improvement of customer satisfaction by providing free after-sales support in certain products/services.
5. They want friends and family to be able to contact them without paying long distance call charges.
6. They are operating a non-profit service intended to be free to the client.
7. 1800 numbers differ from collect calls (where the called party also pays for the call) in that the call is always free to 1800 numbers, whereas the called party has to give special permission on a call by call basis to pick up the charge in the case of collect calls.
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