Si quieres recibir este mensaje en español escríbenos a mem...@mayfirst.org.
Please help us spread the word!
Job title:
Technical Support Advocate
Job description:
May First is hiring a part time fully remote staff person to provide technical support and troubleshooting assistance to May First members using our online services.
Who we are:
May First is a democratically run, cooperative, bi-national (US/Mexico) membership organization.We contribute to strengthening social justice movements at the local, national, and international levels. We challenge big tech tyranny by asking movements to reimagine the role of technology in our world. As a shared community resource for our members, we operate our own privacy-focused, stable technology infrastructure, offering values-aligned hosting for websites, email, videoconferencing, cloud storage, and other online services to support critical movement work.
Job type: Part time, 20 hours per week.
Location: This is a fully remote role for applicants with reliable internet and availability within PST to ET (UTC -8 to UTC -4 ) Monday through Friday.
Language proficiency: Fluency in written and spoken English is required. Fluency in written and spoken Spanish is a strong asset.
Key responsibilities:
-
Provide helpful and clear technical support to members regarding use of email and web hosting, Nextcloud, and other online services.
-
Triage and prioritize help tickets, keep good internal notes, communicate status updates and escalate complex issues when needed.
-
Turn common questions into simple documentation and guides.
-
Advocate for members by spotting recurring problems and identifying potential usability, accessibility, privacy, and security improvements.
-
Uphold the organization’s political values and practice care and solidarity in all interactions.
-
Participation in decision making processes and other activities that help build and shape the organization.
About you:
You are motivated by helping organizers and activists stay focused on their work and not their technology issues. You stay calm under pressure. You understand that technical failures have real consequences and respond with urgency and care. You are a patient and attentive listener who separates people from the problems. You know when to ask gentle, precise questions that help surface the real issue. You have good diagnostic instincts: you can quickly narrow down likely causes, test your ideas, and change course when needed. You enjoy following the clues until you understand what is actually happening, and you don’t give up easily. You care deeply about security, privacy, and reliability for social movements,
and you are willing to do the quiet work to help them succeed.
Requirements:
-
Movement experience required - applicants will be asked to describe their experience as an organizer or activist and the role technology has played in their previous work.
-
This position requires the candidate to provide their own computing equipment, internet access and conditions for remote work.
-
Able to work collaboratively and remotely, self-directed, organized, and available for regular online meetings.
-
Represent the organization publicly (e.g., attending conferences, speaking about autonomous tech, or writing about its value). Limited travel may be required.
Essential skills and experience:
-
Strong communicator, able to explain technical concepts simply and write clear documentation and support replies.
-
Experience providing technical support (formal or informal) for email, hosting, websites, digital tools, and remote user issues.
-
Solid understanding of basic internet infrastructure: email configuration (IMAP/SMTP) settings, DNS records, Domain Names, TLS certificates ...
-
Comfortable using the Linux command line to navigate filesystem and execute commands.
-
Experience using/managing online services like CMS/website platforms (e.g. WordPress) and file/collaboration tools (e.g. Nextcloud).
-
Basic familiarity with Android, iOS, Mac, Windows, and Linux environments.
Preferred qualifications and experience:
-
2+ years in a technical support role.
-
Experience training collective, NGO, or grassroots movement groups to use technology tools.
-
Familiarity with privacy and digital security practices for activists and basic server/client security.
-
Experience building websites and installing CMSs (WordPress, Drupal, CiviCRM).
-
General knowledge of Linux (Debian/Ubuntu), web and email servers, databases, networking, git, DNS, and backup systems.
-
Basic Linux system administration and/or scripting/programming experience.
-
Interest in user interface design concepts.
Start date: The successful applicant should be available to start no later than March or April 2026.
What we offer:
- Annual salary of USD 24,000.
- No additional benefits or expense stipends are available.
- This role is part time is equivalent to 20 hours per week.
This is a 12-month part-time contract, renewable for up to 3 years, with potential for extension beyond 3 years and/or transition to full-time employment and salary, subject to May First budget conditions.
May First offers the opportunity to work with a small, mission-driven team committed to collective decision-making and democratic governance. This is a role where your whole range of skills is valued and you are welcomed both as a real contributor and stakeholder of May First.
As a nonprofit focused on movement technology rather than profit or surveillance models, we prioritize the needs and values of our members and the broader struggles we support. If your politics align with building autonomous, ethical, and liberatory digital infrastructure, this is a place where your work can directly reflect your principles.
Who should apply:
May First is committed to creating a safe, inclusive, and diverse workspace, actively encouraging applications from underrepresented and marginalized groups, including women, indigenous people, LGBTQ+ individuals, people with disabilities, and residents of the global majority.
How to apply:
Send application to: j...@mayfirst.org with the subject line "Part-Time Technical Support Advocate":
Please Include:
-
A short cover letter explaining:
-
Why you want to do this work.
-
Your experience with technical support and/or movement tech.
-
How your political values align with our mission.
-
Your CV or resume (or a description of relevant experience if you prefer not to use a CV format).
-
(Optional) Any examples of documentation, guides, or trainings you’ve created.
* Notes: This job requires social and technical skills but it is not a sysadmin or developer position. We don't care what you know about Kubernetes or javascript frameworks. Feel free to tell us why you hold community care at the center of your nerdy core.
All documents must be submitted in both English and Spanish.
Incomplete applications will not be considered.
Final deadline for applications is January 11th, 2026 |
