Google Workspace Status : Admin Console - DISRUPTION - 2026-04-10 15:06:51 UTC

[back...@gmail.com]

Product: Admin Console
Status: DISRUPTION
Published: 2026-04-10 15:06:51 UTC

**Summary**
Google Workspace users using Google IdP are unable to sign into their
accounts using security keys and hardware based passkeys.
**Description**
Mitigation work is currently underway by our engineering team.
We do not have an ETA for mitigation at this point.
We will provide more information by Friday, 2026-04-10 09:00 PDT.
**Customer Symptoms**
Google Workspace users using Google IdP are unable to sign into their
accounts using security keys and hardware based passkeys.
**Workaround**
Below steps should be performed by Admin as the workaround:
- Admin should revoke the key.
- Admin to create the verification code to sign-in.
- The user should sign-in using Backup verification code and then
re-enrolls the security key.

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/JTgxXCtXTaw3aEVzUUfa