Google Workspace Status : Gmail - AVAILABLE - 2026-04-10 02:32:37 UTC

[back...@gmail.com]

Product: Gmail
Status: AVAILABLE
Published: 2026-04-10 02:32:37 UTC

# Preliminary Incident Report
We apologize for the inconvenience this Gmail service disruption may
have caused. We would like to provide some information about this
incident below. Please note, this information is based on our best
knowledge at the time of posting and is subject to change as our
investigation continues. A final Incident Report with preventative
actions will be posted once our investigation is complete. If you have
experienced an impact outside of what is listed below, please reach
out to Google Workspace Support using the help article
https://support.google.com/a/answer/1047213.
## Date/Time of the Issue (All time US/Pacific)
- Incident Start: 08 April 2026 06:30
- Incident End: 08 April 2026 14:40
- Duration: 8 hours, 10 minutes
## Summary
On Wednesday, 08 April 2026, Gmail customers may have experienced
delays/failures when sending or receiving emails. The impact lasted
for a duration of 8 hours, 10 minutes.
The issue primarily affected the delivery of messages to external
recipient domains, where impacted users observed delays or received
failure messages when sending emails.
To our customers whose communications were impacted during this
disruption, we sincerely apologize. This is not the level of quality
and reliability we strive to offer you, and we are taking immediate
steps to improve the platform's performance and availability.
## Preliminary Root Cause
The preliminary root cause was identified as increased connection
errors to some external mail services.
Google engineers have begun a full root cause analysis and will
provide additional information once it is available.
## Remediation
The issue was detected by our engineering team through internal
alerts. Engineering teams immediately started an investigation and
took the following steps to contain the impact:
**Account Suspension:** One of the domains responsible for spamming
was identified, resulting in the suspension of the abusive account
after review.
**Traffic Blocking:** A block rule was implemented to specifically
address and stop traffic originating from an abusive sending domain.
Teams monitored rejection rates until they returned to normal levels,
confirming that the system was healthy for over an hour to confirm
resolution.
Google is committed to improving its technology and operations to
prevent similar service disruptions. A comprehensive Incident Report
that will be published to provide further details and outline
preventative measures.
## Description of Impact
On Wednesday, 8 April 2026, starting at approximately 06:30, Gmail
customers may have experienced delays/failures when sending or
receiving emails. The issue primarily affected the delivery of
messages to external recipient domains, with impacted users receiving
bounce messages. Specifically, some users observed error messages
stating, "The user you are trying to contact is receiving email at a
rate that prevents additional messages from being delivered".

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT