Google Workspace Status : Google Workspace Support - AVAILABLE - 2025-11-17 04:12:20 UTC

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Product: Google Workspace Support
Status: AVAILABLE
Published: 2025-11-17 04:12:20 UTC

**Summary:**
A subset of customers might have experienced UI issue while uploading
the files to Google Support via Chat.
**Description:**
The issue with Google Cloud Support has been resolved for all affected
users as of Sunday, 2025-11-16 19:10 PST.
The issue was due to a recent code change. Our engineers have
mitigated the issue by rolling back the system to a previous version.
We thank you for your patience while we worked on resolving the issue.
**Symptoms:**
A subset of customers using Chat to Google Support might have
encountered a UI issue where uploaded files appeared as a blank
message instead of showing the file directly in the chat interface.
Despite this UI issue, files were successfully uploaded and accessible
by clicking on the blank message.
**Workaround:**
Not applicable as the issue has been resolved.
None at this time.

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/EzZso1djQQfwqEmiJuDi