Google Workspace Status : Admin Console - AVAILABLE - 2026-01-20 17:09:36 UTC

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Product: Admin Console
Status: AVAILABLE
Published: 2026-01-20 17:09:36 UTC

**Summary**
Google Workspace customers may have experienced missing account
metadata, including primary email address and account creation time in
the Admin Console.
**Description**
The issue with Admin Console has been resolved for all affected users
as of Tuesday, 2026-01-20 08:50 PST.
>From preliminary analysis, the issue was due to a recent change to a job writing to the metadata store. Our engineers mitigated the issue by restoring the metadata from an unaffected source of truth.
We thank you for your patience while we worked on resolving the issue.
**Diagnosis / Customer Symptoms**
Admin Console: Administrators searching for or viewing users may have
seen empty fields for primary email addresses and account creation
dates. The issue may have also affected display of user information
where a user's email address would normally be present (such as
Reporting or Activity events).
Directory API: Applications accessing the Directory API, such as
Google Cloud Directory Sync (GCDS), may have received responses with
missing email and account creation metadata.
Some customers saw Single Sign-On (SSO) failures due to this issue.
**Workaround**
The issue is resolved, no workaround necessary.

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/9q5n4sfDnxYzHj8FxEua