Google Workspace Status : Gmail - INFORMATION - 2026-05-18 21:45:35 UTC

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Product: Gmail
Status: INFORMATION
Published: 2026-05-18 21:45:35 UTC

**Summary**
Gmail Android users using Microsoft Exchange Online accounts may fail
to Log In and Sync due to authentication issues.
**Description**
We are experiencing an issue with Gmail Android client connecting with
Microsoft Exchange Online accounts beginning on Saturday 2026-05-06.
Our engineering team has identified the issue and is actively working
on rolling out a fix to unblock all the affected customers.
We will provide more information by Tuesday, 2026-05-19 15:00
US/Pacific with current details.
We apologize to all who are affected by the disruption.
**Customer Symptoms**
Impacted users may experience authentication and sync failures while
using Microsoft Exchange Online accounts through Gmail App on Android
devices.
**Workaround**
Affected users can use Microsoft Web App to access the Inbox.

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/kWSuRqLdsXGzT7Qxjdmz