Google Workspace Status : Admin Console - DISRUPTION - 2026-01-20 15:59:33 UTC

[back...@gmail.com]

Product: Admin Console
Status: DISRUPTION
Published: 2026-01-20 15:59:33 UTC

**Title:** Google Workspace customers may be experiencing missing
account metadata, including primary email address and account creation
time in the Admin Console
**Description:** We believe the issue with Admin Console is partially resolved.
Full resolution is expected to complete by Tuesday, 2026-01-20 08:30 PST.
We will provide an update by Tuesday, 2026-01-20 08:45 PST with current details.
**Symptoms:**
- **Admin Console**: Administrators searching for or viewing users may
see empty fields for primary email addresses and account creation
dates. The issue may also affect display of user information where a
user's email address would normally be present (such as Reporting or
Activity events).
- **Directory API**: Applications accessing the Directory API, such as
Google Cloud Directory Sync (GCDS), may receive responses with missing
email and account creation metadata.
**Workaround:** None at the time.

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/9q5n4sfDnxYzHj8FxEua