Google Workspace Status : NotebookLM - AVAILABLE - 2026-05-20 04:38:08 UTC

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Product: NotebookLM
Status: AVAILABLE
Published: 2026-05-20 04:38:08 UTC

**Title**
NotebookLM customers may have experienced an issue where all premium
account tiers are being incorrectly downgraded to free.
**Description**
The issue with NotebookLM has been resolved for all affected users as
of Tuesday, 2026-05-19 21:04 PDT.
>From preliminary analysis, the issue was triggered by a recent software update resulting in accounts on premium plans being incorrectly recognized as free accounts.
The issue was mitigated by restoring the system to a previous stable
state, which successfully reinstated the appropriate service tiers for
all affected accounts.
We thank you for your patience while we worked on resolving the issue.
**Symptoms**
Customers may have noticed lower resource limits (e.g., hitting limits
for Studio artifacts, source count per notebook, etc) and the absence
of premium features like advanced sharing and analytics.
**Workaround**
None at this time.

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/jjs1U2FFkRyhjaacpvVv