Google Workspace Status : Admin Console - DISRUPTION - 2026-01-20 17:09:23 UTC

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Product: Admin Console
Status: DISRUPTION
Published: 2026-01-20 17:09:23 UTC

**Summary**
Google Workspace customers may be experiencing missing account
metadata, including primary email address and account creation time in
the Admin Console
**Description**
We believe the issue with Admin Console is mitigated for the vast
majority of the users.
Engineering continues to work on full resolution and is expected to
complete by Tuesday, 2026-01-20 09:15 PST.
We will provide an update by Tuesday, 2026-01-20 09:30 PST with current details.
**Diagnosis / Customer Symptoms**
Admin Console: Administrators searching for or viewing users may see
empty fields for primary email addresses and account creation dates.
The issue may also affect display of user information where a user's
email address would normally be present (such as Reporting or Activity
events).
Directory API: Applications accessing the Directory API, such as
Google Cloud Directory Sync (GCDS), may receive responses with missing
email and account creation metadata.
Some customers may see Single Sign-On (SSO) failures due to this issue.
**Workaround**
None at this time.

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/9q5n4sfDnxYzHj8FxEua