Google Workspace Status : NotebookLM - DISRUPTION - 2026-05-20 03:20:15 UTC

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Product: NotebookLM
Status: DISRUPTION
Published: 2026-05-20 03:20:15 UTC

**Title**
NotebookLM customers are experiencing an issue where all premium
account tiers are being incorrectly downgraded to free.
**Description**
We are continuing to investigate an issue with NotebookLM where
customers may experience a temporary downgrade in their account tier.
Our engineering team has identified a potential root cause related to
a recent software update and is currently working on a mitigation
plan.
We will provide an update by Tuesday, 2026-05-19 22:00 PDT with current details.
**Symptoms**
Customers may notice lower resource limits (e.g., hitting limits for
Studio artifacts, source count per notebook, etc) and the absence of
premium features like advanced sharing and analytics.
**Workaround**
None at this time.

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/jjs1U2FFkRyhjaacpvVv