Google Workspace Status : Admin Console - DISRUPTION - 2026-04-10 10:07:12 UTC

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Product: Admin Console
Status: DISRUPTION
Published: 2026-04-10 10:07:12 UTC

**Summary**
Admin Console customers are unable to sign into their accounts using
security keys and hardware based passkeys.
**Description**
We are experiencing an issue with Admin Console beginning on Monday,
2026-04-06 22:38 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Friday, 2026-04-10 04:00 PDT with current details.
We apologize to all who are affected by the disruption.
**Customer Symptoms**
Dasher users using Google as IDP with 2FA with security keys and
hardware based passkeys are unable to sign in.
**Workaround**
Below steps should be performed by Admin as the workaround:
- Admin should revoke the key.
- Admin to create the verification code to sign-in.
- The user should sign-in using the code and then re-enrolls the security key.

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/JTgxXCtXTaw3aEVzUUfa