Google Workspace Status : NotebookLM - DISRUPTION - 2026-05-20 01:08:13 UTC

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Product: NotebookLM
Status: DISRUPTION
Published: 2026-05-20 01:08:13 UTC

**Summary**
NotebookLM customers are experiencing an issue where account tiers are
being incorrectly downgraded. Affected Ultra & Pro tier users are
seeing Free tier features.
**Description**
We are continuing to investigate an issue with NotebookLM where
customers may experience a temporary downgrade in their account tier.
Our engineering team has identified a potential root cause related to
a recent software update and is currently working on a mitigation
plan.
We will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details.
**Customer Symtomps**
Customers may notice lower resource limits (e.g., hitting limits for
Studio artifacts, source count per notebook, etc) and the absence of
premium features like advanced sharing and analytics.
**Workaround**
None at this time

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/jjs1U2FFkRyhjaacpvVv