Google Workspace Status : Gmail - INFORMATION - 2026-05-19 21:55:32 UTC

[back...@gmail.com]

Product: Gmail
Status: INFORMATION
Published: 2026-05-19 21:55:32 UTC

**Summary**
Gmail Android users using Microsoft Exchange Online accounts may fail
to Log In and Sync due to authentication issues.
**Description**
We are experiencing an issue with Gmail Android client connecting with
Microsoft Exchange Online accounts beginning on Saturday 2026-05-06.
Our engineering team has identified the issue and started rolling out
a new version of Gmail Android release that contains the fix to
unblock users.
Users already on the new app version will be able to Log In and Sync
their accounts successfully.
We will provide more information by Thursday, 2026-05-21 17:00
US/Pacific with current details.
We apologize to all who are affected by the disruption.
**Customer Symptoms**
Impacted users may experience authentication and sync failures while
using Microsoft Exchange Online accounts through Gmail App on Android
devices.
**Workaround**
Affected users can use Microsoft Web App to access the Inbox.

Link to official detail of this status:
https://www.google.com/appsstatus/dashboard/incidents/kWSuRqLdsXGzT7Qxjdmz