For guitars with bolt-on necks (i.e. more than 50% the electric guitar market), a perfectly tight guitar neck/pocket fit is rarely seen. The end of the neck is usually slightly smaller than the neck pocket to ensure a comfortable fit. This allows for a small movement of the neck in the pocket which can aid alignment of the strings over the guitar neck. But that also means that a bump or bang to the guitar neck (e.g. banged guitar case while in transit, or falling of a guitar stand) while not causing any significant damage could cause the neck to shift in the neck pocket. The effect of this is to cause the headstock to be displaced from the ideal centre line of the guitar. This can cause the strings to appear mis-aligned to the neck. It will be particularly noticeable on the higher frets where the low- or high-E string may be too close to the edge of the frets. In the worst cases, the string may not even be playable at the highest frets.
Well that is the COMPLETELY opposite of what support has told me today.
They stated EMPHATICALLY on 3 occasions 3 different advisors IT WILL NOT CHARGE HARD WIRED AND WILL NOT SHOW ANYTHING OTHER THAN BATTERY [not hard wired or lightening bolt through battery] and it will have to be removed for charging especially if the voltage is on the lower end of the scale. SO a trade descriptions issue cured as they admit it does not function [gen 2 model]