FADS and FADC not working

[Snake]

just installed the FA Trial, it has installed without error and the service is running, but neither the FADS or FADC websites are working.
It tries to load the first time and I get the login page with broken images, but then it just stops working and I just get a typical "Oops! Google Chrome could not connect to localhost:8400" error.

I do also have FR and Railo on this server, which means 2 other APACHE servers are running, is this causing a conflict perhaps, even though they are all running on different ports.

Here is the fusionanlytics server.log
==========================================

2012-10-30T22:48:27.987+0000 [main] INFO [org.quartz.core.SchedulerSignalerImpl] Initialized Scheduler Signaller of type: class org.quartz.core.SchedulerSignalerImpl
2012-10-30T22:48:27.987+0000 [main] INFO [org.quartz.core.QuartzScheduler] Quartz Scheduler v.1.8.4 created.
2012-10-30T22:48:27.987+0000 [main] INFO [org.quartz.simpl.RAMJobStore] RAMJobStore initialized.
2012-10-30T22:48:27.988+0000 [main] INFO [org.quartz.core.QuartzScheduler] Scheduler meta-data: Quartz Scheduler (v1.8.4) 'FADS-scheduler' with instanceId '1'
Scheduler class: 'org.quartz.core.QuartzScheduler' - running locally.
NOT STARTED.
Currently in standby mode.
Number of jobs executed: 0
Using thread pool 'org.quartz.simpl.SimpleThreadPool' - with 20 threads.
Using job-store 'org.quartz.simpl.RAMJobStore' - which does not support persistence. and is not clustered.

2012-10-30T22:48:27.988+0000 [main] INFO [org.quartz.impl.StdSchedulerFactory] Quartz scheduler 'FADS-scheduler' initialized from default resource file in Quartz package: 'quartz.properties'
2012-10-30T22:48:27.988+0000 [main] INFO [org.quartz.impl.StdSchedulerFactory] Quartz scheduler version: 1.8.4
2012-10-30T22:48:27.989+0000 [main] INFO [org.quartz.core.QuartzScheduler] Scheduler FADS-scheduler_$_1 started.
2012-10-30T22:48:28.808+0000 [main] INFO [com.mchange.v2.log.MLog] MLog clients using log4j logging.
2012-10-30T22:49:19.873+0000 [main] INFO [org.quartz.core.QuartzScheduler] Scheduler FADS-scheduler_$_1 shutting down.
2012-10-30T22:49:19.873+0000 [main] INFO [org.quartz.core.QuartzScheduler] Scheduler FADS-scheduler_$_1 paused.
2012-10-30T22:49:19.875+0000 [main] INFO [org.quartz.core.QuartzScheduler] Scheduler FADS-scheduler_$_1 shutdown complete.
Exception in thread "fadcImportConsumer" java.lang.NullPointerException
at org.codehaus.groovy.runtime.GroovyCategorySupport.hasCategoryInCurrentThread(GroovyCategorySupport.java:254)
at groovy.lang.MetaClassImpl.getProperty(MetaClassImpl.java:1542)
at groovy.lang.ExpandoMetaClass.getProperty(ExpandoMetaClass.java:1099)
at groovy.lang.MetaClassImpl.getProperty(MetaClassImpl.java:3311)
at groovy.lang.ExpandoMetaClass.getProperty(ExpandoMetaClass.java:1111)
at com.intergral.fusionanalytics.ndc.ImportConsumer.getProperty(ImportConsumer.groovy)
at org.codehaus.groovy.runtime.InvokerHelper.getProperty(InvokerHelper.java:156)
at groovy.lang.Closure.getPropertyTryThese(Closure.java:197)
at groovy.lang.Closure.getPropertyOwnerFirst(Closure.java:191)
at groovy.lang.Closure.getProperty(Closure.java:180)
at org.codehaus.groovy.runtime.callsite.PogoGetPropertySite.getProperty(PogoGetPropertySite.java:47)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callGroovyObjectGetProperty(AbstractCallSite.java:239)
at com.intergral.fusionanalytics.ndc.ImportConsumer$_startConsumerThread_closure4.doCall(ImportConsumer.groovy:239)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite$PogoCachedMethodSite.invoke(PogoMetaMethodSite.java:225)
at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite.callCurrent(PogoMetaMethodSite.java:51)
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCallCurrent(CallSiteArray.java:44)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:141)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:149)
at com.intergral.fusionanalytics.ndc.ImportConsumer$_startConsumerThread_closure4.doCall(ImportConsumer.groovy)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)
at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:233)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1058)
at groovy.lang.ExpandoMetaClass.invokeMethod(ExpandoMetaClass.java:1070)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:886)
at groovy.lang.Closure.call(Closure.java:282)
at groovy.lang.Closure.call(Closure.java:277)
at groovy.lang.Closure.run(Closure.java:360)
at java.lang.Thread.run(Unknown Source)
Exception in thread "FADC-appEventQueueProcessor" java.lang.NullPointerException
at org.codehaus.groovy.runtime.GroovyCategorySupport.hasCategoryInCurrentThread(GroovyCategorySupport.java:254)
at groovy.lang.MetaClassImpl.getProperty(MetaClassImpl.java:1542)
at groovy.lang.ExpandoMetaClass.getProperty(ExpandoMetaClass.java:1099)
at groovy.lang.MetaClassImpl.getProperty(MetaClassImpl.java:3311)
at groovy.lang.ExpandoMetaClass.getProperty(ExpandoMetaClass.java:1111)
at com.intergral.fusionanalytics.dc.collector.DataCollectorManager.getProperty(DataCollectorManager.groovy)
at org.codehaus.groovy.runtime.InvokerHelper.getProperty(InvokerHelper.java:156)
at groovy.lang.Closure.getPropertyTryThese(Closure.java:197)
at groovy.lang.Closure.getPropertyOwnerFirst(Closure.java:191)
at groovy.lang.Closure.getProperty(Closure.java:180)
at org.codehaus.groovy.runtime.callsite.PogoGetPropertySite.getProperty(PogoGetPropertySite.java:47)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callGroovyObjectGetProperty(AbstractCallSite.java:239)
at com.intergral.fusionanalytics.dc.collector.DataCollectorManager$_startAppEventQueueProcessor_closure2.doCall(DataCollectorManager.groovy:419)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite$PogoCachedMethodSite.invoke(PogoMetaMethodSite.java:225)
at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite.callCurrent(PogoMetaMethodSite.java:51)
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCallCurrent(CallSiteArray.java:44)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:141)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:149)
at com.intergral.fusionanalytics.dc.collector.DataCollectorManager$_startAppEventQueueProcessor_closure2.doCall(DataCollectorManager.groovy)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)
at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:233)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1058)
at groovy.lang.ExpandoMetaClass.invokeMethod(ExpandoMetaClass.java:1070)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:886)
at groovy.lang.Closure.call(Closure.java:282)
at groovy.lang.Closure.call(Closure.java:277)
at groovy.lang.Closure.run(Closure.java:360)
at java.lang.Thread.run(Unknown Source)
Exception in thread "fadcImportProvider" java.lang.NullPointerException
at org.codehaus.groovy.runtime.GroovyCategorySupport.hasCategoryInCurrentThread(GroovyCategorySupport.java:254)
at groovy.lang.MetaClassImpl.getProperty(MetaClassImpl.java:1542)
at groovy.lang.ExpandoMetaClass.getProperty(ExpandoMetaClass.java:1099)
at groovy.lang.MetaClassImpl.getProperty(MetaClassImpl.java:3311)
at groovy.lang.ExpandoMetaClass.getProperty(ExpandoMetaClass.java:1111)
at com.intergral.fusionanalytics.ndc.ImportProvider.getProperty(ImportProvider.groovy)
at org.codehaus.groovy.runtime.InvokerHelper.getProperty(InvokerHelper.java:156)
at groovy.lang.Closure.getPropertyTryThese(Closure.java:197)
at groovy.lang.Closure.getPropertyOwnerFirst(Closure.java:191)
at groovy.lang.Closure.getProperty(Closure.java:180)
at org.codehaus.groovy.runtime.callsite.PogoGetPropertySite.getProperty(PogoGetPropertySite.java:47)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callGroovyObjectGetProperty(AbstractCallSite.java:239)
at com.intergral.fusionanalytics.ndc.ImportProvider$_startObserverThread_closure3.doCall(ImportProvider.groovy:330)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite$PogoCachedMethodSite.invoke(PogoMetaMethodSite.java:225)
at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite.callCurrent(PogoMetaMethodSite.java:51)
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCallCurrent(CallSiteArray.java:44)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:141)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:149)
at com.intergral.fusionanalytics.ndc.ImportProvider$_startObserverThread_closure3.doCall(ImportProvider.groovy)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)
at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:233)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1058)
at groovy.lang.ExpandoMetaClass.invokeMethod(ExpandoMetaClass.java:1070)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:886)
at groovy.lang.Closure.call(Closure.java:282)
at groovy.lang.Closure.call(Closure.java:277)
at groovy.lang.Closure.run(Closure.java:360)
at java.lang.Thread.run(Unknown Source)
Exception in thread "fadcRuntimeInfo" java.lang.NullPointerException
at org.codehaus.groovy.runtime.GroovyCategorySupport.hasCategoryInCurrentThread(GroovyCategorySupport.java:254)
at groovy.lang.MetaClassImpl.getMethodWithCaching(MetaClassImpl.java:1128)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:904)
at groovy.lang.ExpandoMetaClass.invokeMethod(ExpandoMetaClass.java:1070)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:886)
at org.codehaus.groovy.runtime.InvokerHelper.invokePojoMethod(InvokerHelper.java:781)
at org.codehaus.groovy.runtime.InvokerHelper.invokeMethod(InvokerHelper.java:772)
at org.codehaus.groovy.runtime.typehandling.DefaultTypeTransformation.castToBoolean(DefaultTypeTransformation.java:156)
at org.codehaus.groovy.runtime.typehandling.DefaultTypeTransformation.booleanUnbox(DefaultTypeTransformation.java:65)
at com.intergral.fusionanalytics.ndc.rti.RuntimeInfo$_closure1_closure4.doCall(RuntimeInfo.groovy:56)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite$PogoCachedMethodSite.invoke(PogoMetaMethodSite.java:225)
at org.codehaus.groovy.runtime.callsite.PogoMetaMethodSite.callCurrent(PogoMetaMethodSite.java:51)
at org.codehaus.groovy.runtime.callsite.CallSiteArray.defaultCallCurrent(CallSiteArray.java:44)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:141)
at org.codehaus.groovy.runtime.callsite.AbstractCallSite.callCurrent(AbstractCallSite.java:149)
at com.intergral.fusionanalytics.ndc.rti.RuntimeInfo$_closure1_closure4.doCall(RuntimeInfo.groovy)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.codehaus.groovy.reflection.CachedMethod.invoke(CachedMethod.java:90)
at groovy.lang.MetaMethod.doMethodInvoke(MetaMethod.java:233)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:1058)
at groovy.lang.ExpandoMetaClass.invokeMethod(ExpandoMetaClass.java:1070)
at groovy.lang.MetaClassImpl.invokeMethod(MetaClassImpl.java:886)
at groovy.lang.Closure.call(Closure.java:282)
at groovy.lang.Closure.call(Closure.java:277)
at groovy.lang.Closure.run(Closure.java:360)
at java.lang.Thread.run(Unknown Source)
log4j:WARN No appenders could be found for logger (org.quartz.core.QuartzSchedulerThread).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info.

and the fusionanalytics-dataservices.log
===============================================================

2012-10-30T22:48:17.283+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] ****************************************************************************************
2012-10-30T22:48:17.297+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] FusionAnalytics DataService
2012-10-30T22:48:17.297+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] Copyright (C) 2011 Intergral Information Solutions GmbH - All Rights Reserved
2012-10-30T22:48:17.297+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap]
2012-10-30T22:48:17.298+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] FADS - Core: Rev. 1.0.4. Build: FusionAnalytics Server 1.x Maintenance Branch.4.26745
2012-10-30T22:48:17.298+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] FADS - API: Rev. 1.0.1. Build: FusionAnalytics API.173.22711
2012-10-30T22:48:17.299+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] FALM: Rev. 1.0.4, Build: FusionAnalytics LicenseManager.207.26624, ID: 1483617861, activationServer: http://www.fusion-analytics.com, store: C:\FusionAnalytics\Server\data\falm\falm.store
2012-10-30T22:48:17.299+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] ****************************************************************************************
2012-10-30T22:48:17.299+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] Starting the system.
2012-10-30T22:48:24.977+0000 [main] WARN [org.hibernate.util.JDBCExceptionReporter] SQL Warning: 10000, SQLState: 01J01
2012-10-30T22:48:24.977+0000 [main] WARN [org.hibernate.util.JDBCExceptionReporter] Database 'FADS-SDB' not created, connection made to existing database instead.
2012-10-30T22:48:25.722+0000 [main] INFO [com.intergral.fads.impl.persistence.PersistenceControllerImpl] Checking persistence storage.
2012-10-30T22:48:25.981+0000 [main] INFO [com.intergral.fads.impl.persistence.PersistenceControllerImpl] Schema Upgrade Check
2012-10-30T22:48:25.981+0000 [main] INFO [com.intergral.fads.impl.persistence.PersistenceControllerImpl] Persistence Schema 1, Current System Schema 1
2012-10-30T22:48:25.981+0000 [main] INFO [com.intergral.fads.impl.persistence.PersistenceControllerImpl] -> No action required.
2012-10-30T22:48:26.040+0000 [main] INFO [com.intergral.fads.impl.persistence.PersistenceControllerImpl] Persistence Management Data
2012-10-30T22:48:26.040+0000 [main] INFO [com.intergral.fads.impl.persistence.PersistenceControllerImpl] schema.revision: 1
2012-10-30T22:48:26.041+0000 [main] INFO [com.intergral.fads.impl.persistence.PersistenceControllerImpl] schema.creator.assembly: FADS - Core: Rev. 1.0.4. Build: FusionAnalytics Server 1.x Maintenance Branch.4.26745
2012-10-30T22:48:26.041+0000 [main] INFO [com.intergral.fads.impl.persistence.PersistenceControllerImpl] schema.creator.dts: 1351633235188
2012-10-30T22:48:26.041+0000 [main] INFO [com.intergral.fads.impl.persistence.PersistenceControllerImpl] schema.note: Loaded by com.intergral.fads.impl.persistence.PersistenceControllerImpl, Tue Oct 30 21:40:35 GMT 2012
2012-10-30T22:48:26.041+0000 [main] INFO [com.intergral.fads.impl.persistence.PersistenceControllerImpl] Persistence storage ok.
2012-10-30T22:48:27.660+0000 [main] INFO [org.jboss.cache.jmx.PlatformMBeanServerRegistration] JBossCache MBeans were successfully registered to the platform mbean server.
2012-10-30T22:48:27.662+0000 [main] INFO [org.jboss.cache.factories.ComponentRegistry] JBoss Cache version: JBossCache 'Malagueta' 3.2.0.GA
2012-10-30T22:48:28.082+0000 [main] INFO [com.intergral.fads.impl.app.ApplicationControllerImpl] Loading application from: C:\FusionAnalytics\Server\webapps\fads\WEB-INF\classes\Applications\default
2012-10-30T22:48:36.887+0000 [main] INFO [com.intergral.fads.impl.app.ApplicationControllerImpl] ... done.
2012-10-30T22:48:39.448+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] ****************************************************************************************
2012-10-30T22:48:39.448+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] Startup complete in 23,464ms
2012-10-30T22:48:39.449+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] ****************************************************************************************
2012-10-30T22:48:39.565+0000 [pool-2-thread-1] INFO [com.intergral.fusionanalytics.lm.FusionAnalyticsLicenseManager] FA4FR: License constraint MaxUsers reset to 0
2012-10-30T22:48:39.576+0000 [pool-2-thread-1] INFO [com.intergral.fusionanalytics.lm.FusionAnalyticsLicenseManager] FA4FR: License constraint MaxApplications reset to 1
2012-10-30T22:49:19.840+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] Shutting down the system
2012-10-30T22:49:21.905+0000 [main] INFO [com.intergral.fads.impl.servlet.Bootstrap] Shutdown complete.

[Darren Pywell]

Hi Snake,

We're looking into the problem. 

It appears to be an issue with Groovy we think. Can you tell us if you have any versions of Groovy installed on the box.

Thanks,

Darren

[Russ Michaels]

no, I have never installed Groovy, the only other thing running on here is Railo.

ColdFusion is not even installed.

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Russ Michaels

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skype me                     : russmichaels

[Darren Pywell]

Thanks for that.

Darren

[Bernd Donath [FusionReactor Team]]

Hi Snake,

Could you please send us the fusionanalytics-datacollector.log file and the installation log file (usually C:\FusionAnalytics\.install4j\installation.log) ) to our support mail box? (support(at)fusion-reactor(dot)com). 

What version of Windows do you use with FusionAnalytics?

Is there any AV software running on this machine?

Thanks,

Bernd

[Snake]

FYI the cause was a port conflict cause dby Railo which was running on port 8005