Im reopening this thread because today I had a problem with this plotter in windows 10 64 and I found the solution, both for the driver installation and for Autocad to detect the plotter correctly, because with other HP drivers installed the plotter could print certain types of files such as PDF or JPG, but could not print from AutoCad.
I know the full workaround now for this terrible bit of support from HP. After calling them and being told to buy a new plotter instead of how to use my perfectly functioning plotter, I called a local company who were able to walk me through it simply.
Now, suddenly, in the middle of a job, my Designjet 500 printing process decided to get goofy. I uninstalled it and attempted to reinstall on my up todate Win 10/64 machine. I tried using the HP drivers I already had (and have worked OK) but by following the options that Win provided, I couldn't get it to recognize any files in the HP 500 folder.
I don't know how many hours I've spent trying to find the right driver to get my plotter working on a new computer. Now I'm in business. And wish I had time to go back to all the forums with the incorrect solution and post this one.
I was able with this driver, hpdj500wx64pclit.exe, to use it regularly with windows 10, after reinstalling windows 10, same previous version, and reinstalling this hpdj500wx64pclit.exe driver, the plotter doesn't work, just print the test page. Can anyone suggest me another divrer?
Try going to this site on HP, put in Windows 8.1 64bit and/or Windows 7 64bit and you will get some 64bit drivers for it. Alternatively it will have the option to download HP Instant Printing Application, some have reported good results using that software on old plotters.
A little unsure of the driver.... I just started at this office and they have been just trying to ignore the problem...I believe it is the orginial software that came with the plotter. Any advice would be helpful.
There doesn't seem to be another print driver for the HP 500. When I worked with VW 9.5 and an HP 450C I had to "downgrade" the driver, but that doesn't seem to be an option either for the 500 because it is fairly new plotter. Now with the VW10 and HP500 I'm having the same problems as I did before (text being blocked out, text jumbled,
printing only half the page). At first I thought it was the Post Script fonts, but I then changed all the fonts to a Truetype and we are still having the same problems. Help.....we are wasting so much time and paper.....
I?ve spoken with HP again about this problem (third time now) and they do not offer the V3.21 for the Design Jet 500 NON-POSTSCRIPT plotter. The only version currently available for this printer is Version 5.31.
I?ve preformed countless troubleshooting steps on our network, and connectivity to the plotter, print server and all other network devices and everything has passed with no problems. Test pages to the plotter print fine also, from within Microsoft Word, from the internet, and from all other sources except from within Vector Works. When printing drawings from within Vector Works does it exhibit this problems of blocked text printing of the True Type fonts ?heavy hand?, even on Arial font. The problem is not the printer, nor the network, the computer or the software being used to operate the print Q?s.
The problem resides within Vector Works, and I wish they would resolve it and stop using non-standard formatting for their software. AutoCAD had a similar problem relating to the same type of printing problem in the past and they them selves owned up to the problem and now supply a fix for it, but it does not work with Vector Works.
I did some searching on goggle for a mirror sites that may post the driver that you?re looking for but the earliest version I can see is 5.02 for the Design Jet 500 NON-POSTSCRIPT plotter, model #C7769B. All the printer drivers that are designed for this plotter are focused on AutoCAD software.
If you?re able to locate the printer drivers for version 3.21 for model number C7769B (Design Jet 500 NON-PostScript) printer, then can you please send them to us, because they?re not offered through regular channels.
Sorry to butt in on your thread, but this topic is the one that has been driving us all mad since we upgraded to VW10 about 3 months ago. We operate in Windows 2000 and have an HP800 plotter. We have exactly the same problems and have tried exactly the same offered solutions but to no avail.
Please do not depend on the 3.21 version of the driver- HP have informed us that this is the version of the installation software- not the actual driver, and the driver it installs is v5.32 which we have already tried.
In our case we have also tried the correct driver for the 800 (again v5.32) and all permutations available. Our supplier in the UK has been unable to offer anything else on this and with a large print run due at the end of January for a very important project, I am getting increasingly worried.
We have this cd-rom all ready, and tried to install it as described in the help section of the installation. The software cd-rom which we purchased from HP was shown on their website as follows. hp design jet printers setup software for Windows 2000, 98, ME, NT 4.0 and XP - Q1254-60005
This installed the HP Design Jet 500 HPGL/2 driver for this non-postscript printer which was suppose to be version 3.21 which instead installed version 5.31. We totally removed the printer from the server, and all drives
Sorry to butt in but as Graham, (who I work for) mentions above, the 3.21 software is not a printer driver, but the version of the software installer. I had this information from HP technical support yesterday. Again according to HP, v5.32 of the driver is not an autocad specific driver and they say it 'should' work with vectorworks. Previous versions of this driver, (5.31, etc) worked flawlessly with vectorworks 8.5.
I started a totally new sheet. No title block, layers, classes,etc.. I've created lines,rectangles,text...and everything printed out beautifully (4 times now). But, when I copied and pasted a drawing onto this sheet it screwed up again.
I'm covering for Graham Wilson whilst he is out of the office today (and probably most of the rest of the week) I have run the tests which you have requested yesterday afternoon and can confirm that the results we've had are exactly the same as HJ.
The staff in our office have had some success printing larger files, but it is very haphazard. Some have found the 500 driver has helped, some haven't. Some have found sending 2 plot files out each time and canceling the first one has helped slightly, although this is obviously not ideal.
It looks like there is a memory related issue when sending larger files. I don't know why or how. It's a little above what we in Tech Support can handle. The printer engineer is now assessing the situation in hopes of fixing this problem.
The bottom of the page has a list which includes the HP Designjet 500ps 42" printer; this note is associated with the list: "The new drivers for these models are not included on the Apple Mac OS X Snow Leopard DVD. The latest drivers for these models should be available from Apple Software Updates."
I was so prepared. I had uninstalled and erased all traces of that single band RaLink. The downloads were ready to be installed as soon as that card was in installed and PC put back together. But, MSFT Updates were faster than me and those old Drivers and files worked just fine. The only thing I couldn't do was get anything to network. I had time to get one Tablet onto the 5G plan. OMG. 40 down/20 up! I wasn't getting that on a hardwired, single band PC, ever. Just got Fiber to the Node, pair bonded copper to the house. 140 down/20 down up with landline DSL and newer, faster dual band modem. Still had to fix the network. Then PC crashed, BSOD and blamed Windows! I unplugged PC and rebooted and all was fine again except the network card was longer putting out 5G's. Geez. I untethered PC, uninstalled the card, I reset defaults in wireless on the modem, and rebooted. Then only set up the 2.4 GHz. Retetherd the PC, reinstalled the network card and had it install drivers. It installed windows drivers and Intel .sys files. Again, in Device Manager was "working Properly". Brought modem back up to 5G's, all's good then PC freezes. Logs saw a bug. Rebooted. Modem, PC, and card still OK except no network!
I went crying to Intel and on their website they employed the Utility Driver and Support Assistant. A quick scan and the card had the wrong drivers. That .sys file was version 16.xx.xx and could use version 18.33.xx. all installed and they (Intel) declared the card was functioning. They were never really there and they were gone. I didn't know what to do. I did check in Device Manager and it wasn't working. In properties "the device cannot start (Code 10). Operation Failed. The Requested operation was unsuccessful." No software. 4 programs in programs and features that can't be used there, only uninstalled. In Control Panel I found Intel Tool for importing profiles. Huh? I couldn't even find my own network. I downloaded and ran the System Support Utility and can attach it here.
Second: I will not download/install anything until I receive instructions on how to properly un-install and delete all current Intel drivers, software and programs from my Desktop and the wireless card.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
I am working on printer deployments and have a question. I can push the HP or Xerox printer drivers to a machine, however the files are usually in .gz format. This is an issue since Casper wants the PPD file. Is there a more direct way to get the ppd sent to the machine? Do I need to script this, or am I making this harder than it needs to be? Thanks for any help!
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