SNP2GENE not showing results

[lawch...@gmail.com]

Hello,

Since yesterday, SNP2GENE is not showing any of my results. When I click on "Go to results" in "My Jobs", it connects me to the "Genome-wide plots" page as usual, but two pop-up error report dialogs appear, "JobQuery getParams error" and "param table error". All my plots and tables are empty, and the "Manhattan Plot (gene-based test)" and "QQ plot (gene-based test)" subsections report, "ERROR:002 MAGMA was not able to perform." though the analyses were actually performed and plots were previously displayed.

I thought it might be an issue with my Safari browser, but I tried clearing cache and switching to Chrome browser on another computer but I have same errors.

Lawrence

[lv xiao]

+1. I encountered exactly the same issue. I am also looking for an answer.

[Kyoko Watanabe]

Hi both,

I am aware of the problem, there has been a problem on the server.

I am working on it and hope it will be fixed shortly.

Sorry for the inconvenience.

Best,

Kyoko

[Marko Zecevic]

Hi all, I have encountered this issue (all the messages were identical to what Lawrence was describing) today when trying to access a job of mine that was ran on 28th of March this year. Is it possible to somehow recover the results/config?

Thanks!

Marko

[Junhao Wen]

This problem came back yesterday 

[Marijn Schipper]

Hi, can you send me the jobID's of affected jobs? I will look into a fix.
In any case I will be able to retrieve the params.config file for an easy rerun.

Op maandag 30 mei 2022 om 16:40:38 UTC+2 schreef Junhao Wen:

[Avni Kaur]

Hi,

I am having the same problems - all my jobs from MAY onwards. Job IDs 

182702  

 186987         
186937    
186511    
186502    
185896   
185642   
185141           
183690    
183162        
182902                
182788    

[Marijn Schipper]

Hi Avni,

I've tried to look for all these jobs on the FUMA server and cannot find some of the mentioned jobIDs.
Would you mind checking whether these problems occur only for the jobs:
182702
186987

186511

186502

182788

185141

And not for the jobs:
186937
185896

185642

183690

183162

182902

Op dinsdag 31 mei 2022 om 17:37:17 UTC+2 schreef Avni Kaur:

[Avni Kaur]

Yes you are right the problem only occurs for the job ids: 

182702
186987
186511
186502
182788
185141

I get the following error:  JobQuery get Params error

I desperately need these results as I am working on publishing these results soon. 

Thanks in advance,

Avni

[Marko Zecevic]

Hi Marijn,

The ID of the one job that I cannot retrieve is 176226.

Thank you for looking into this!

Best,

Marko

[Marijn Schipper]

Hi Avni and Marko,

We are currently experiencing a hardware issue which we believe might be causing the disappearance of your jobs.
Will keep you posted.

Cheers,
Marijn

Op donderdag 2 juni 2022 om 02:24:46 UTC+2 schreef Marko Zecevic:

[Marijn Schipper]

Hi Avni and Marko,

We are currently working on the retrieval of your data from our backups.
More info in this thread:
https://groups.google.com/g/fuma-gwas-users/c/NSCM_jXg7XQ
Our apologies for the inconvenience.

Kind regards,

Marijn

Op donderdag 2 juni 2022 om 14:43:10 UTC+2 schreef Marijn Schipper:

[Maris Teder-Laving]

Dear Marijn,

I also can't access my jobs:.

174639

175869

177623

178903

178949

181880

186568

186633

I appreciate if it would be possible to retrieve the results.

Maris