Dear Ms. Phung,
I am writing to report a persistent issue I have been experiencing with the SNP2GENE function on the FUMA platform since March 24.
Since that date, I have been unable to successfully run any jobs. Each attempt fails with the message «ERROR: timeout». Ex: with job #724211
To troubleshoot, I have:
Despite these efforts, all jobs consistently fail with the same timeout error.
Additionally, my supervisor has also attempted to run older datasets that previously worked, and encountered the same issue.
Given that this problem has persisted for several days and affects different datasets and users, I would greatly appreciate your assistance in understanding the cause and identifying a possible solution.
Please let me know if you need any additional information (e.g., job IDs, input files, parameters).
Thank you very much for your help.
Best regards,
Olivier Robert