Dear Sara,
Unfortunately the description of your issue is a bit vague. Could you be a bit more specific about which snps you're missing? Then, we can try to look at what happen to these specific snps.
Also, the conversion from hg38 to hg19 are not going to be 100% perfect so it needs to be taken into account that sometimes liftover would fail to convert some snps.
Thank you,
FUMA