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Aug 4, 2024, 12:55:37 PM8/4/24
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Botscan interact with Teams calls and meetings using real-time voice, video, and screen sharing. With Microsoft Graph APIs for calls and online meetings, Teams apps can now interact with users using voice and video to enhance the experience. These APIs allow you to add the following new features:

In addition, the Real-time Media Platform enables bots to interact with Teams calls and meetings using real-time voice, video, and screen sharing. A bot that participates in audio or video calls and online meetings is a regular Microsoft Teams bot with few extra features used to register the bot.


The Teams app manifest with two more settings supportsCalling and supportsVideo, Graph permissions for your bot's Microsoft App ID, and tenant admin consent enable you to register the bot. In registering a calls and meetings bot for Teams, the Webhook URL is mentioned, which is the webhook endpoint for all incoming calls to your bot. An application-hosted media bot requires the Microsoft.Graph.Communications.Calls.Media .NET library to access the audio and video media streams, and the bot must be deployed on a Windows Server machine or Windows Server guest Operating System (OS) in Azure. Bots on Teams support only a specific set of media formats for audio and video content.


Graph permissions aren't necessary for a user to initiate a peer-to-peer call with your bot. Additional permissions are needed for your bot to participate in a multiparty call, or for your bot to initiate a peer-to-peer call with a user.


A call can start as peer-to-peer and eventually become a multiparty call. Your bot can initiate multiparty calls by inviting others, provided your bot has the proper permissions. If your bot doesn't have permissions to participate in group calls and if a participant adds another participant to the call, your bot is dropped from the call.


To receive an incoming call, you enter an endpoint in your bot settings. This endpoint receives a notification when an incoming call is initiated. You can answer the call, reject it, or redirect it to someone else.


From a Teams user's perspective, there are two kinds of online meetings, unplanned and scheduled. From a bot's perspective, both online meetings are the same. To a bot, an online meeting is a multiparty call between a set of participants and includes meeting coordinates. Meeting coordinates are the metadata for the meeting including botId, chatId associated with the meeting, joinUrl, startTime or endTime, and so on.


When a bot is participating in a call or online meeting, it must deal with audio and video streams. When users talk on a call, show themselves on a webcam, or present their screens in a meeting, to a bot it's shown as audio and video streams. If a bot wants to say something as simple as, press 0 to reach the operator in an interactive voice response (IVR) scenario, it requires playing a .WAV file. Collectively, this is referred to as media or real-time media.


Real-time media refers to scenarios where media must be processed in real-time, as opposed to playback of previously recorded audio or video. Dealing with media streams, real-time media streams, is complex. Microsoft has created the Real-time Media Platform to handle these scenarios and to offload as much of the traditional heavy lifting of real-time media processing as possible. When the bot answers an incoming call or joins a new or existing call, it needs to tell the Real-time Media Platform how media is handled. If you're building an IVR application, you can offload the expensive audio processing to Microsoft. Alternately, if your bot requires direct access to media streams, that scenario is also supported. There are two types of media processing:


Service-hosted media: Bots focus on managing application workflow, such as routing calls and offload audio processing to the Microsoft Real-time Media Platform. With service-hosted media, you have several options to implement and host your bot. A service-hosted media bot can be implemented as a stateless service as it doesn't process media locally. Service-hosted media bots can use the following APIs:


Application-hosted media: For a bot to get direct access to the media, it needs a specific Graph permission. After your bot has the permission, the Real-time Media Library, and the Graph calling SDK helps you build rich, real-time media, and calling bots. An application-hosted bot must be hosted in a Windows environment. For more information, see application-hosted media bots.


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