Urgently required: Senior Production Support Engineer Austin, TX (Onsite)- Long-Term Contract

[Vasu Naidu]

Hello ,

Greetings for the day.

I am trying to reach you for the below position .Please let me know your interest in taking the new positions or else please refer your colleagues or friends who are looking for a job change.

Role: Senior Production Support Engineer

Location: Austin, TX (Onsite)

Exp. Level: 8+ yrs

Duration: Long-Term Contract

Role Purpose Owns AI-augmented incident triage, runbook execution, and root-cause analysis, and separately owns AI-powered anomaly detection and spend/usage alerting.

 

Key Responsibilities:

Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.

Build and maintain AI-powered anomaly detection and spend/usage alerting.

Support the 99.99% uptime target during core PST business hours (8AM-5PM)

Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.

Contribute to baselining incident response/resolution times post-transition.

 

Must-Have:

8–13 years in production support or SRE, including incident management.

Experience with monitoring/alerting tooling, ideally GCP-native.

Demonstrated root-cause analysis discipline at production scale.

 

Nice-to-Have:

Experience with AI-based anomaly detection tools.

Node.js or Python for support automation/scripting.

Thanks & Regards,

Vasu.K

US IT Recruiter

Email: va...@atvsllc.com

1500 S Dairy Ashford RD STE#361, Houston, TX-77077, USA

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