Amazon Prime Video Xfinity

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Dixie Schlatter

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Jun 30, 2024, 4:45:25 AM6/30/24

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amazon prime video xfinity

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Will streaming Prime Video on my X1 or Flex streaming TV Box count towards my monthly internet data usage?
Yes. The Prime Video app on X1 and Flex is delivered over your Xfinity Internet service to your X1 or Flex streaming TV Box. Therefore, Prime Video will be subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. Learn more about X1 internet data usage.

Note: Once you launch the app, Parental Control settings will not guard against new content searches or playback within Amazon Prime on X1 and Flex. Prime Video features its own set of parental controls and purchase restrictions.

What language options are available?
Currently, the Prime Video app on X1 and Flex is available in English only. However, there are select titles available in the Prime Video library with non-English language tracks.

How do I return to the main menu?
Press the Exit, Guide or xfinity buttons on your remote to exit Prime Video on X1 or Flex. You can also say a voice command like \"Watch CNN\" into your Voice Remote to exit the app.

Can I watch shows in 4K or HDR?
Select 4K UHD and 4K UHD/HDR content is available if you use the Amazon Prime Video app on X1 and have an X1 XG1v4 or Xi6 TV Box and compatible 4K or 4K/HDR TV, or on Flex with an Xi6 streaming TV Box along with a compatible 4K or 4K/HDR TV.

How do I set up a purchase PIN in the Amazon Prime Video app on X1 or Flex?
You can set up a purchase PIN with Amazon Prime Video on Amazon.com. If you created a purchase PIN on your X1 or Flex streaming TV Box, that PIN will not extend to the Amazon Prime Video app. You need to set up a separate PIN with Amazon.

Here's the set-up: Samsung 2015 TV (non-smart) going to brand-new Comcast X1 Box. Software is updated every day on X1 Box. X1 Box is connected to the TV using the proper HDMI cable. The X1 Box and the TV have been unplugged for several minutes and then plugged back in. The remote is brand new and batteries have been tested. Amazon Prime membership is up to date and good. I logged out of the Amazon Prime app and then logged back in with a new passcode generated by Amazon's website. The Samsung TV's software is up to date. Even the Comcast service person sent out to the house couldn't figure out what was wrong. Amazon is saying it's a Comcast problem. And vice-versa. Neither Amazon Prime programs or pay to rent programs work when you click play. It's random what will play when we click on it. All of this started at about the beginning of September 2020. What the heck is going on? Thanks in advance for any help. And yes, that is a chonkified English shorthair cat behind our TV.

We fixed by added steps suggested earlier (Oct or so) that hadn't help much then but did fix Mom now. Basically, deregister that X1 box/TV with Amazon, (amazon site, account, devices...)reboot that X1 box. Then, restart X1 Prime Video app & complete login/register device with Amazon account again (follow screen instructions or complete via same amazon site account area above).

issue today was .. X1 PV app loaded, who's viewing too.., but when select video to watch, errored with message saying ... unable to load the page, go to home or close & restart app. Earlier issues were similar and/or app not loading properly to start, didn't capture exact behavjor every time from her ...

Exactly my problem and in the same time frame. I can watch it on my ipad, my laptop and my phone. Sure I could hook my laptop up via an HDMI but I used to just speak into my remote and say, "Prime Video", choose a show and it would start right up! I've tried everything suggested by Amazon help, but nothing works. Come on, Comcast!!! Help!!!

Same exact thing. The shows that won't work on the X1 box work fine streaming on my computer. The Netflix app works perfectly on the X1 box too. Do you happen to have a Samsung TV too? I feel like both Amazon and Comcast know what's going on but they haven't solved it and rather than admit there's a problem, they're letting us flail out here. Just tell us the truth!

Unfortunately I can't add anything new, other than my problem seems worse in that sometmes I can't get beyond "Who's Watching" on the TV. Problem basically started end of September. What is the purpose of the "Apps and Subscriptions" menu option? I've registered the tv multiple times using my prime account. But billing will go through nice and amooth once again this month.

The last day or so, before my receiver box went out, it kept asking me to enter a code to watch Amazon through the app that we get through the receiver box. It asked many times, the show I was watching kept stopping, then my receiver died. Maybe related but the Amazon was very flaky the last few weeks or so (slow, unresponsive to remote commands), and only while using it through the X1 receiver box. Works fine on my phone, and through a Roku too.

It's very inconsistent for us. Sometimes I can get a show to play and the next day I can't get that same show to play at all. If I say the show's name with Voice search, it will take me to that show but then when I click to play, it will take me back to the main menu where you see my profile, my mother's profile and the kids profile. So even that doesn't work as a workaround. Yes, we can launch the app and navigate within the app but it's not working very well at all. I can get maybe one out of five movies or shows I click on to play. Even the ones that are part of Amazon Prime and are free don't work.

I'm home taking care of my elderly mother during COVID and she has enough problems navigating the television without this happening. And it's been going on for well over a month. It's really hurt her confidence in using new tech. I hope Comcast and Amazon can get this resolved soon.

We have also been having problems with Amazon Prime through the Xfinity box for the past few weeks. Sometimes we can't get in at all - it just stops at the screen to select the user. Sometimes we can get in to the channel guide, but it will not play anything we select. Sometimes we can select something and it will play, but it won't play the next episode. We have tried logging out and logging in. We have tried unplugging the Xfinity box and plugging it back in. Whose problem is it, when will it be fixed, and can we get a credit for it?

Included with Prime: Watch thousands of popular movies and TV shows, including our award-winning Prime Originals such as The Grand Tour, The Marvelous Mrs. Maisel and Sneaky Pete, Academy Award-winning Manchester by the Sea and The Salesman and Academy Award-nominated The Big Sick, exclusives, live sports and licensed and self-published content available in more than 240 countries and territories worldwide.

In addition to Prime Video, the Prime membership includes unlimited fast free shipping options across all categories available on Amazon, more than two million songs and thousands of playlists and stations with Prime Music, secure photo storage with Prime Photos, unlimited reading with Prime Reading, unlimited access to a digital audiobook catalogue with Audible Channels for Prime, a rotating selection of free digital games and in-game loot with Twitch Prime, early access to select Lightning Deals, exclusive access and discounts to select items, and more. To sign-up for Prime or to find out more visit: amazon.com/prime.