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jessica singh

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Mar 6, 2008, 9:52:16 AM3/6/08
to support....@nokia.com, R.Vaishno Bharati, Ambika Kapoor, Abhishek Lamba, ankits...@aol.in, Deepali: A breakdown is a Breakthru!, sabaaaaaaaaaaaaa -ah -ah-ah, avant...@rediffmail.com, abhishek atri (in del till 20 june), shubhangi angirish, archi...@gmail.com, Aseema Sharma, Koel Bakshi, Saibal Ray...coming back on 29th, raghav babbar im back(del purana a/c), be@utY !ie$ i|| tHe eYe$ oF behO!deR, Divyanshu AWESOME MONTH just gone by.., srijan lif is very bboorriinngg, life's1000 times short to bore ourselves..., I'm dead have fun, Pal chinn...., gurleenSOHAL dreams in vision....., chet...@vsnl.net, Twisha Dhingra, swt juice of lif is drunk wid an open mind, If d eyes cud .. talk....., GAURI NEO RAMPAL -LIFE' LIKE DAT, ishneet missin evry1 :(, tanu ....... exam fever, Kanika... Trap's approahin.... EX@m$ !!, finally its only sahil mongia here, feel the... unexpected....., friends...@googlegroups.com, got to touch SRISRI RAVISHANKARS feet!!!!, Sandali T, ravish i used to respect unity, Abhinav Doegar---wish u were here!!, Rohit Kaliyar, ~~REETIKA~~ ~~~JAGGI~~~~, roghi...@rediffmail.com, Don't let yester day take too much of today, vardhna, P@L@K vErM@, R!C$-i dnt like ques wad i stil ve'nt found, vaishali narendra, varunde...@gmail.com, Vashishth krishan chaudhri


---------- Forwarded message ----------
From: khushboo luthra <khushbo...@gmail.com>
Date: Mar 6, 2008 6:17 PM
Subject:
To: ­­Nipun ­Saggar <nipun....@gmail.com>, aparnakh...@gmail.com, bless...@yahoo.co.in, "Deepali: I knw dat i dnt knw!" <deepali....@gmail.com>, "Gaurav Sikri ..." <sikri...@gmail.com>, honey...@gmail.com, jessica singh <bless...@gmail.com>, Neha Bhasin <letter...@gmail.com>, simran dhindsa <dhindsa...@gmail.com>, sneha.s...@gmail.com, Sumit Pant <maveri...@gmail.com>, tanu ranjan <tanur...@gmail.com>, var...@gmail.com, "ŜāŃġҰά ĠűPŧĀ....:):):)" <sangya...@gmail.com>

Hello! I Just Want 10 Minutes From Your Precious Time.

I Would like You To Indulge In Little Gandhi Giri and HELP ME,

I Would Like That Please Forward This Mail To Following Email Id Of NOKIA , Which Has At Least One Customer In Every Urban Indian Home , Thus Making It India's Largest Multinational Company.

support....@nokia.com  

And To All Contacts In Your List.

NO, BY FORWARDING THIS 

YOU WILL NOT BE DONATING $ 1 TO A CHARITY OR

THIS WON'T GET YOU THE LOVE OF YOUR LIFE , OR

BY NOT FORWARDING THIS YOU WONT BE CURSED

But Definitely , by doing this we will be able to show ,

"consumer is the king."

It Will Be A Slap On The NOKIA –Which Is Hardly Concerned About The Customers And I Am One Of The Victims Of Their Poor Services And Irresponsibility. before telling you about my experience at NOKIA

Here Is A Suggestion For NOKIA, Please Change Their Slogan ……

NOKIA -Connecting People

And I Would Suggest This Change Because This Is A Misnomer As They Can't Connect With Their Customers Well, How They Can Claim To Connect People.

How About a New Promotional Campaign with the Slogan L

NOKIA -Scaling New Heights in Customer Dissatisfaction

 

Why I Am Suggesting So, Is Because Of Following Reasons

I Got A NOKIA 5200 In October2007, But Blue Tooth Was Not Functioning In It , So When I Realized This Fault In January ,I Submitted My Phone At NOKIA Care ,District Center Janak ,Puri ,New Delhi . For Repair On 23rd Jan'2008, I Was Told I Will Get It Repaired In A Week Time, But I Have Not Got It Till Today, Its 6th March 2008.

  • Just Think How Will You React If This Happens To You. Wont You Panic Like I Am Doing Now Or Will You Sit Patiently ?
  • And This Was The Common Sentiments I Have Been Seeing Among All Customers, Because These Days I Am A Regular Visitor At NOKIA Customer Care, And I Could Listen To And Share My Grief With My Counterparts Who Have Submitted Mobile Phone For Repair And Are Cursing Their Luck ,Like I Am ,"What The  Hell Happened To My Mind That I Bought A NOKIA Handset, Why Didn't I Bought A Spice , Reliance , Motorola Or Sony Ericsson With Much Faster Services Of Repair And All"

 

Not Only This, This Was The Treatment I Got From Their Staff At NOKIA Center And Through Email Communication.

Here Goes the List of My Complaints

Ø      They Don't Pick Up The Phone Call.

Ø      When An Angry Me Visits The Center, After Traveling All The Way 6 Km From My Place ,They Fool Me  By Giving Alternate Contact Number ,Which Does Not Exist.

Ø      They Are Hardly Bothered To Talk To Customer And Listen To Their Complaints And To Answer To Them.

Ø      Reason, They Are Clueless About Your Handset Status.

Ø    When I Said, I'll go To Consumer Court, I Am Told, Do What You Want (So Now I am doing).

Ø      This Is With A Mobile Phone Replacement Service, Which Is A Basic Necessity For Every Body, And Like A Soul Mate For All Of Us.(Isn't It?)

Ø      And When At The End I Sent An Email To NOKIA Care Support Division, On The Above Mentioned Email-Id, After Waiting Patiently For A Month Till 23rd February. I Am Getting Replies Everyday-

§         Keep Patience.

§          Your Complaint Is In High Priority List

§         We Regret The Inconvenience Caused.

§         And Stuff Like That.

§          

Ø      Also, I Am Told In Their Email Correspondence That Is Happening Every Day Since 23rd Feb '08 That You Will Receive A Call From Our Customer Care Executive, In 48 Hours, To Tell You About The Status Of Your Handset Repair. I Am Still Waiting For That Call, Like A Traveler Looking For Water In Desert.

 

Without Wasting Your Any More Time I Would Like To Have A Favor From You , Please Forward This To All In Your Contact List And To NOKIA Care At The Following Email Id.

 

support....@nokia.com

I Could Have Moved To Consumer Court Also but I Thought Gandhi Giri Is a Much Better Option and I Believe That You Will Help Me In Getting A New Mobile Phone

Please Cooperate And Forward This To All And To NOKIA. support....@nokia.com

 

And Your Suggestions For What Should I Do In This Matter Are Always Welcome.

 

THANK YOU

KHUSHBOO LUTHRA

Hello! I Just Want 10 Minutes From Your Precious Time.

I Would like You To Indulge In Little Gandhi Giri and HELP ME,

I Would Like That Please Forward This Mail To Following Email Id Of NOKIA , Which Has At Least One Customer In Every Urban Indian Home , Thus Making It India's Largest Multinational Company.

support....@nokia.com  

And To All Contacts In Your List.

NO, BY FORWARDING THIS 

YOU WILL NOT BE DONATING $ 1 TO A CHARITY OR

THIS WON'T GET YOU THE LOVE OF YOUR LIFE , OR

BY NOT FORWARDING THIS YOU WONT BE CURSED

But Definitely , by doing this we will be able to show ,

"consumer is the king."

It Will Be A Slap On The NOKIA –Which Is Hardly Concerned About The Customers And I Am One Of The Victims Of Their Poor Services And Irresponsibility. before telling you about my experience at NOKIA

Here Is A Suggestion For NOKIA, Please Change Their Slogan ……

NOKIA -Connecting People

And I Would Suggest This Change Because This Is A Misnomer As They Can't Connect With Their Customers Well, How They Can Claim To Connect People.

How About a New Promotional Campaign with the Slogan L

NOKIA -Scaling New Heights in Customer Dissatisfaction

 

Why I Am Suggesting So, Is Because Of Following Reasons

I Got A NOKIA 5200 In October2007, But Blue Tooth Was Not Functioning In It , So When I Realized This Fault In January ,I Submitted My Phone At NOKIA Care ,District Center Janak ,Puri ,New Delhi . For Repair On 23rd Jan'2008, I Was Told I Will Get It Repaired In A Week Time, But I Have Not Got It Till Today, Its 6th March 2008.

  • Just Think How Will You React If This Happens To You. Wont You Panic Like I Am Doing Now Or Will You Sit Patiently ?
  • And This Was The Common Sentiments I Have Been Seeing Among All Customers, Because These Days I Am A Regular Visitor At NOKIA Customer Care, And I Could Listen To And Share My Grief With My Counterparts Who Have Submitted Mobile Phone For Repair And Are Cursing Their Luck ,Like I Am ,"What The  Hell Happened To My Mind That I Bought A NOKIA Handset, Why Didn't I Bought A Spice , Reliance , Motorola Or Sony Ericsson With Much Faster Services Of Repair And All"

 

Not Only This, This Was The Treatment I Got From Their Staff At NOKIA Center And Through Email Communication.

Here Goes the List of My Complaints

Ø      They Don't Pick Up The Phone Call.

Ø      When An Angry Me Visits The Center, After Traveling All The Way 6 Km From My Place ,They Fool Me  By Giving Alternate Contact Number ,Which Does Not Exist.

Ø      They Are Hardly Bothered To Talk To Customer And Listen To Their Complaints And To Answer To Them.

Ø      Reason, They Are Clueless About Your Handset Status.

Ø    When I Said, I'll go To Consumer Court, I Am Told, Do What You Want (So Now I am doing).

Ø      This Is With A Mobile Phone Replacement Service, Which Is A Basic Necessity For Every Body, And Like A Soul Mate For All Of Us.(Isn't It?)

Ø      And When At The End I Sent An Email To NOKIA Care Support Division, On The Above Mentioned Email-Id, After Waiting Patiently For A Month Till 23rd February. I Am Getting Replies Everyday-

§         Keep Patience.

§          Your Complaint Is In High Priority List

§         We Regret The Inconvenience Caused.

§         And Stuff Like That.

§          

Ø      Also, I Am Told In Their Email Correspondence That Is Happening Every Day Since 23rd Feb '08 That You Will Receive A Call From Our Customer Care Executive, In 48 Hours, To Tell You About The Status Of Your Handset Repair. I Am Still Waiting For That Call, Like A Traveler Looking For Water In Desert.

 

Without Wasting Your Any More Time I Would Like To Have A Favor From You , Please Forward This To All In Your Contact List And To NOKIA Care At The Following Email Id.

 

support....@nokia.com

I Could Have Moved To Consumer Court Also but I Thought Gandhi Giri Is a Much Better Option and I Believe That You Will Help Me In Getting A New Mobile Phone

Please Cooperate And Forward This To All And To NOKIA. support....@nokia.com

 

And Your Suggestions For What Should I Do In This Matter Are Always Welcome.

 

THANK YOU

KHUSHBOO LUTHRA

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