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In this role you will be:
Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across NA, EMEA & AP.
Handling inbound calls / emails / chats resolving technical issues for end users.
Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
• Any Graduates (10+2+3) Post Graduates, Diploma Holders (10+2+3). We can hire B.E./B.Tech from any stream as well.
• 2017 Pass outs (with no backlogs)
• No Percentage cut off
Recruitment Process
1. Initial screening and assessment of communication skills (In Person)
2. Voice & Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)
Details for Interview at IBM Location:
Date : 13/14/15/16/17/18 February 2017
Time: 11 AM - 2 PM
Venue : IBM India Pvt Ltd, Raheja MindSpace, APICC Software layout, Hitech City, Hyderabad.
Contact Person : Shilpa / Bala
The dress code for the day is business formals or smart casuals.
Documents to carry with you:
Please carry soft copies of the below documents on a USB drive (ensure education docs scanned have all borders visible).
1. Current company's offer or appraisal letter (whichever is the latest) - only if you have experience
2. Experience Letters from two most recent employers - only if you have experience
3. Last three months pay slips (with passwords, if any) - only if you have experience
4. Updated Resume
5. A Govt. ID proof
6. Copy of your highest education mark sheets (All years/ semesters)
7. Copy of your highest education (Degree Certificate / Convocation Certificate).
On the day you visit us for the discussion, carry a print out of this e-mail along with an Original Govt. Approved Photo ID document (PAN Card/ Voters ID/ Driving License) for security purposes to enter the IBM premises (please be aware photocopies will not be accepted). Request you to carry an updated resume (hardcopy) along with you.
As we have no constraints to carrying a pen-drive onto the premises, we would request to refrain from carrying a laptop with you for security reasons. Your cooperation in this matter is much appreciated.
Do contact me in case of any queries or questions. It will be a pleasure to assist.
PLEASE NOTE - WALKIN'S WILL NOT BE HELD ON DECLARED GOVT HOLIDAYS
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Best Regards;
| Balaraju Aredala |