[BPO] Walk-ins at Adaequare Info Pvt. Ltd. hiring for Tech Support Engineer role @Hyderabad

[Freshr Jobs]

Job Requirements:
• The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
• Good communication skills in English.
• Willingness to work in night shifts and 24/7 environment
• Excellent Customer Service Skills and Aptitude.
• Knowledge of Products and Processes
• Ability to analyze and solve Semi-technical issues.
• Knowledge of basic computer hardware, network, operating systems, and Internet services preferred.
• Ability to apply logical thinking to provide solutions to problems
• Excellent writing skills. Most of your work will be written (email, documentation, etc.).
• Excellent telephone mannerisms. Some support will be provided over the phone (via our VoIP system)

Job Responsibilities:
• Helping customers solve technical issues with our Tax Technology Products.
• Answering questions from customers and prospective customers about the features and capabilities of our Tax Technology Products.
• Logging and keeping records of customer/employee queries
• Analyzing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems themselves
• Developing customer-facing documentation for our website on an as-needed basis.
• Communicating customer needs and wishes to our development and engineering staff.
• Work is done primarily via email, chat, with some phone contact.

Walkin Date : 27th May 2017

Walkin Time : 10 AM

Recruiter Name: Harini Turlapati

Walkin Address:

Adaequare Info Private Ltd
First Floor, Display Building, NAC Campus, 

Cyberabad, Kondapur, Hyderabad, 

Telangana, India - 500084

Telephone: 91-40-23118228

Naukri Link : https://goo.gl/Y0Tbyd