Job Description:
- Perform accurate and precise real-time investigation and triage of
Infrastructure alerts. Analyze and assess security incidents related to
DSWRX and escalate to internal teams for additional assistance
- Manage all customer situations in a professional manner with emphasis on customer satisfaction
Handle internal clients’ requests and questions received via phone,
e-mail, or an internal ticketing system in a timely and detail-oriented
fashion in order to resolve a multitude of information security related
situations - Initiate and lead Critical bridge with other support channels who
are not physically located in the GSD to achieve prompt incident and
problem resolution
- Effectively responding to enterprise alerts from all platforms by
following documented procedures that instruct troubleshooting,
resolution or escalation steps.
- Knowledge on ITIL process(Incident and Change management)
Required Skills:
- 2+ years of Linux experience (RHEL, CentOS in particular)
- TCP / IP protocol Stack
- Foundation Cisco Skill Set: IP networking, basic routing, and firewalls
- Windows server administration knowledge and experience
- Databases: Experience with MySQL, Oracle or DB2
- Experience with working in a 24/7 environment or Datacenter environment
- Perl and shell scripting Skills
- Firewall configuration knowledge and experience (multi-platform)
To Apply for the job, please visit here : https://jobs.dell.com/job/hyderabad/linux-noc-administrator/375/6896926
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