RAILWAYS.... ASSISTANT - SMS - 8121281212

[The Mentalist]

Keep this Railway Complaint Number in your Mobile


From M.V.Ramana Murthy
Incident 1
It happened few months back.  We were traveling and me & family were
waiting in the A/C waiting room at Secunderabad Station. The attached
bathroom was not clean and was giving  bad smell. Added to this
discomfiture, the bathroom door was not closing tight, and I also
observed  that shutter was not closing tight because of faulty door
closer. I complained to the attendant .

I also sent an SMS " The bathroom of A/C  waiting room on platform No
1 of Secunderbad Station is dirty and stinking. Pl arrange cleaning .
Also the door is not closing  properly". After few minutes we left the
waiting room as our train arrival was announced. Within few minutes I
received text reply from Railways, giving an Id No and that action
will be taken . After few hours I received a message that  the
bathroom has been cleaned . After ten days I received another message
that the faulty door has been repaired and thanking me.

Incident 2
Recently on 24 th October I and my wife were traveling by Hyderabd
Ajmeer Express on our Rajasthan trip. Next day morning, I noticed
there was no water in the bathroom and the taps are all dry, whereas
our journey will continue and we will be reaching our destination (
Bhilwara near Ajmeer)  after another 18 hours. I was worried that it
is going to be a miserable time to travel without water. Water or No
water, people will continue to use the bathrooms and the stink will
become unbearable. I complained to the Conductor. I also sent a SMS
"Traveling in the A1 compartment of Hyderabad Ajmeer express train No
12720. No water in the bathrooms . Pl arrange. Also replace leaking
valves else  problem repeats." Pat came the reply" Your reference id
is 1110250019. For status visit www.scr.indianrailways.in. or SMS as
STATUS<SPACE><id> TO 8121281212 . Thanks for registering complaint "
.

After about 20 minutes I  received message that water will be filled
at the  nearest Railway station having water filling facility. At
Itarsi station, water was filled and we had no problem . After about a
week I received another message that the faulty valves have been
replaced . It was amazing.

I am thankful to the Railway authorities for introducing a system
where one can complain from a running train even and doubly grateful
that they have acknowledged the complaint and  attended.

I collected this help line number from the Railway waiting room !

Many times while traveling by train  we are put to unexpected
inconvenience, we react by cursing and criticizing. No other response.
Of course once we reach our destination we just forget.

There is no use in cursing the darkness around you, do light a candle
however small it be, it gives an inspiration and ten more candles will
be lit . The process continues reducing the darkness.

The Railway  Number to which you can SMS is   8121281212 . Please pass
on this message to your friends and it may help some one in need
including you .

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Thanks & Regards

Addy

M: 9886230107

Bijapur-586101

Sent from my Nokia N900