Modem Maxis Fibre

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Ludivina Speed

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Aug 3, 2024, 6:08:47 PM8/3/24

to freehthisphotert

SETUP 2: my tutorial is more to this setup. i had a hard time setting it, but in the end, it is worth it. so, maxis make an update for username and password. previously, maxis use the number only for modemID, and for the password, the consumer needs to put +1 just after the modemID. but, for newly registered maxis fiber, no need to put anything. just use the modemID

actually, for this setting, it is a try and error; and eventually, this setting is up and running. if you may notice, at the back of DECO X20, there are 2 LAN ports, I named: DECO LAN 1 dan DECO LAN 2.
DECO LAN 1: this is the one I set as VLAN ID 621 for maxis fiber
DECO LAN 2: not going to set any VLAN ID tagging, as I want to use this DECO LAN 2 for computer/router/switch

6) If we put all the information is correct; (from deco apps) go to Advance > IPv4, a below information will be shown (obviously from the picture attached is fake, so you may refer to yours. this information is auto-generated, it is not something we can key in manually (DNS maybe can, but not sure. you can try). with all this information is correctly key-in, suppose DECO X20 led will be in green color.

SETUP 1: but, you still can achieve (to use the phone line), if follow this setup. you may disable wifi from maxis router, and solely use wifi from deco. just make sure to set different LAN IP for both routers, then you may access both router via the webpage.

last time, when I spoke with the maxis technician, the telephone line, is preconfigured to maxis-huawei-modem, not to unifi-huawei-modem (ONU modem). during my maxis fiber installation, this unifi-huawei-modem (ONU modem) is not fully configure well, so maxis technician needs to ask for unifi technician to come by, and reconfigured the unifi-huawei-modem (ONU modem). so, I believe that unifi-huawei-modem (ONU modem) can only be configured by unifi-tm only.

For new customer, you have an option to add Unlimited Voice at RM10 per month which also comes with a free DECT phone. Alternatively, you may plug in your own telephone and will be charged on a pay-as-you-use basis at standard rates of RM0.09/minute charge to mobile and fixed line number. Standard rates for international and special numbers will apply.

If your new address is within coverage, just walk-in to any Maxis Store to request for relocation. On the installation day, please bring along your modem to new installation address; RM200 may be applicable for new modem.

If your new address is not within our coverage area, bring along your modem and walk into your nearest Maxis Centre to terminate your fibre service. Early termination fee is applicable if your existing service and home devices are still within contract.

The standard installation covers the connection (outside your home) from the nearest Fibre Distribution Panel to the Termination Box and the connection (inside your home) from the Termination Box to the Access Termination box. The installation provided is of standard specifications (over wall with clip or cable casing only). Should you require non-standard installation such as over the ceiling, underground ducts, concealed wiring and so on, the additional charges shall be borne by you (the customer).

Drilling will depend on the structure of your premise. There will be potential drilling to connect the Maxis Fibre Internet service to your premise. The installer will advise you if drilling is required and you would need to agree on the drilling design and installation cost. Payment must be made to the installer once installation is completed.

Please visit our website at or visit your nearest Maxis Centre to obtain a full copy of our Customer Terms and the Maxis Privacy Statement. The full customer terms will also be displayed when you log onto the Maxis Services and/or the Maxis Broadband Services. In the event of any inconsistency or conflict between the Terms & Conditions in the summary and that on the website, the full-fledge Terms & Conditions on the website will take prevail.

Please visit our website at or visit your nearest Maxis Centre to obtain a full copy of Our Customer Terms and the Maxis Privacy Statement. The full customer terms will also be displayed when you log onto the Maxis Services and/or the Maxis Broadband Services. In the event of any inconsistency or conflict between the Terms & Conditions in the summary and that on the website, the full-fledge Terms & Conditions on the website will take prevail.

When we can suspend or cancel your Service: We may suspend or cancel your Service in a number of circumstances, such as where you breach Our Customer Terms, you do not pay your bill on time, where it is necessary to restore or maintain our network, there is an emergency, the law allows or requires us to do so, you leave your premises, or you become bankrupt or insolvent. If the Service(s) is/are cancelled or suspended, you are required to pay charges outstanding as at cancellation/suspension date. A reconnection charge is payable before we reconnect a cancelled/ suspended Service.

When we can alter the Service: Maxis reserves the right from time to time to make any changes deemed necessary and/or required either to its services or the Terms & Conditions. End user will be notified of such changes via Maxis portal. Continued usage of the service by the end user will be deemed as acceptance by the end user of the changed or revised Terms & Conditions.

Our/Your liability: We aim to provide but do not guarantee continuous or fault free services. We are not liable to you in contract, tort (including negligence), or otherwise for any loss or damage [e.g. lost profits or business or consequential losses that you may suffer in connection with the Services (or a failure to provide the Services)].

You agree to indemnify and keep us indemnified against any loss, damage, liability or expenses arising from any claims whatsoever including for libel, invasion of privacy, infringement of intellectual property rights or breach of any law or regulation arising from the use of your Services, whether by you or any other person.

4. The Services will be installed at the address provided. If you need to relocate from the premises stated herein, you shall provide us prior notice. Any such relocation shall be subject to our Service coverage area and a relocation charge of RM200. We also have an option to terminate the Services with notice to you if the Services cannot be provided at your relocated premise.

5. You are responsible for the safety of our equipment in your premises at all times. Upon termination of the Service, our equipment must be returned in good condition, failing which you may be charged for any loss or damage.

6. Services are offered as a package. Suspension, barring or termination of a particular service from the package will cause the other services in the package to be suspended, barred or terminated (as the case may be) as well.

7. You may receive a bill for each of the services subscribed for in the package (up to 3 bills). Non-payment for any one of the services may result in suspension or barring of all the services until the outstanding amount is paid.

8. Maxis reserves the right to introduce and deliver new services over a shared infrastructure. You may subscribe to such new services or to additional services from Maxis by way of a request to us and the relevant service terms and conditions shall be deemed to be accepted by you upon your acceptance and/or usage of such new and/or additional services. This applies to services that may be provided as a package by Maxis as well.

3. The Residential WiFi Modem belongs to the Customer and has a warranty of 12 months (warranty is only for manufacturing defects). Should there be any damage or loss of device, the Customer may purchase another unit from Maxis. Please call 1800 82 1123 or 123 from your Maxis Mobile for assistance on technical issues.

4. The installation process will take approximately 6-7 hours. You will receive a call from us within 7 days upon registration to confirm your appointment date and time. For any rescheduling or cancellation of the installation appointment date, customers are required to inform Maxis 3 days prior to the appointment date. Maxis reserves the right to charge the Customer RM200 for any late rescheduling or cancellation request.

7. Should you opt only for the Home Voice package at a later stage, a one-time installation fee of RM150 is applicable. This installation fee may be subject to change from time to time (as updated on the Internet Services website).

9. You are allocated monthly free call credit under your package. Should you exceed the allocated monthly call credit, you will be charged according to the prevailing rates. For rate charges, log on to www.maxis.com.my/fibre. Any unutilised balance of the monthly free call credit is not refundable, returnable or converted into monetary value, and shall not be carried forward or accrue towards your account.

5. While waiting for the Business Fibre service to be restored, the Customer can still connect to the internet through the LAN ports or WiFi access from the Business Fibre router (RGW) once the WBB service been activated.

6. Other services such as Maxis BVE, VPN and other VAS services will not be working whenever the Business Fibre service is down. The WBB service is only meant to provide an internet browsing experience.

7. The Customer is strictly not allowed to remove the WBB device from Business Fibre router (RGW) and the Customer will responsible for the WBB device. In event that the WBB device is lost or broken, the Customer will be charged RM300 for the delivery of a replacement WBB device. The charge will appear in the monthly bill.

11. The Business Fibre with WBB backup service is offered as a bundle package. Thus, the suspension or barring of the Business Fibre internet service will also cause the WBB to suspend its service as well.

4. MaxisONE Package customers (excluding MaxisONE Plan Lite, MaxisONE Plan Start, MaxisONE Business, MaxisONE Business Extra) will enjoy a RM68 perpetual discount per month with the HFI service. The discount is applicable on the monthly access fee only (excluding Home Voice service and any applicable taxes).