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Jamey Saldana

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Aug 2, 2024, 3:59:44 AM8/2/24

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So, my daughter who is on the family plan, and lives with me, is away at college so her tv shows up in a different HOUSE, so it WILL NOT SHOW! SO, I pay for Ultra I asked for an extra member account and WAS GOING TO PAY EXTRA because NETFLIX thinks my daughter who goes to college has to have her own account on top of all other college costs. The T-Mobile who i pay over $150 a month already has told me that the service I pay for, THEY CAN'T PROVIDE! AND that I need to get my daughter a SEPERATE ACCOUNT (more money) ON TOP OF THE PLAN I PAY FOR ALREADY! And yes I have screenshots

My daughter lives in my house when she is not at college! I also offered to buy the extra member account for her. TMobile says NO, they say that even though I pay for Ultra and 2 extra Member accounts I can not use them. That is all they say NO REASON, just cant use.

Netflix changed the rules to prevent password sharing outside of the primary residence. This is not something that only affects our T-Mobile Netflix on Us subscription. It affects all Netflix subscriptions.

One of the Netflix rule changes is that accounts paid by a third party (like T-Mobile) are not eligible for additional members. I have no idea why Netflix made that restriction since it makes our Netflix on Us accounts much less valuable. Maybe Netflix wants to eventually eliminate third party accounts, and this is a first step towards that goal.

i could have sworn there was a way you could have out of household people on your account as well. could have sworn it was something additional you had to pay for. but that was on the customer and not TMO to pay for.

The only workaround I can think of that T-Mobile could use would be to create a new Netflix on Us account for each family member that does not reside at the home location full time. That could get expensive for T-Mobile unless the subscriber pays more for these additional accounts than for the primary Netflix on Us account.

scratch that. found it..and you are correct..the TMO paid for one can not have more additions added. only the normal Netflix account can that is paid for by the customer and not part of a promo/3rd party paid for deal.

The account owner will need to purchase an extra member slot, then invite an extra member to use the extra member slot. The extra member must be activated in the same country where the account owner created their account. Extra members cannot be added to Netflix-included packages or third-party billed accounts.

OK I need you to read the restriction again and think about it, my daughter who LIVES WITH ME WHEN NOT AT SCHOOL, AND WHO IS ON THE FAMILY PLAN. Is at college she did not move she is AT SCHOOL! So, the restriction is BS. Then if T-Mobile cannot provide the service. THEN IT IS ILLEGAL FOR THEM TO TAKE MONEY FOR THAT SERVICE!!! Plain and simple so PLEASE RETHINK before this goes to the AG for your company stealing money for a service they can't provide!

pretty much beating a dead horse here..this is on Netflix to figure out.. no one in here can assist with this. its a location issue between the address on the Netflix account and where youre daughter is trying to watch it..that isnt a TMO deal..

None of the people responding to you work for Tmobile or Netflix . To me a non Tmobile employee it's the different IP address your daughter is using is why she can't access Netflix since it's not your IP.

thinking about it now..if shes paying through TMO for her Netflix and not getting the free one but paying outright, thats where the issue is..if she were paying N directly there woulndt be an issue adding someone on. if Netflix is being paid through a 3rd party (TMO would be said 3rd party or at least more than likely being viewed as such) then they cant add anyone.

Whether you subscribed to Netflix Premium through T-Mobile or directly to Netflix makes no difference. Those 4 devices must be in the same home location. When your daughter is at college and accesses Netflix, Netflix is able to determine that she is not at the home address of the account. Netflix considers this to be illegal password sharing.

If it looks like consumer fraud, then it is consumer fraud. I am urging all affected T-Mobile members to file complaints with the FTC.

Read more on my Twitter thread concerning this issue:

Is there a way to create multiple profiles on a single Roku account (similar to Netflix or Disney) My kids are complaining that when one watches a show on their Roku TV, it advances the same show on the other Roku TV and they lose the episode they had stopped at.

I hope Roku adds profiles in an upcoming update. They often announce some features in the summer, and roll them out (or start the months-long rollout) around October, but there's no official public schedule; it's just how they usually do it.

Do not read that to mean it's coming. I don't have any knowledge about that. Of the Big Four platforms (Roku, Fire TV, Apple TV, Android/Google TV) two have profiles and two do not. The other that doesn't has announced it as "coming soon." It may have already arrived there, but I don't know, as I've not looked into it deeply.

If you're using Netflix, then you have profiles within the app, and can already avoid that. So, I'm assuming you're using something other than Netflix, Disney+, Hulu, or some other app with profiles. I'm assuming the app can't handle what you're after via profiles.

Suppose you have the (making up a name) AmberFlix app. It doesn't have profiles, but it's a subscription service. You log in on your Roku. Now, imagine you share it with me. I have a totally different Roku account. What's on my Roku has no impact to what's on your Roku. They're totally separate. But you and I are friends, and are sharing accounts. I log in to AmberFlix using your AmberFlix account. If I watch a TV show, it advances on both my Roku and on your Roku. And on the AmberFlix app on your phone. And on my tablet. And on the FireTV app in the spare room. And on the Apple TV in the other guest room.

Thank you. We have separate profiles across the various subscription streaming services for those, this is particularly relating to the Roku channels that come with the Roku service. It sounds like the only way to bypass this issue is to create a separate account for each TV. Is that understanding correct?

My issue is with an older person. The number of pre-installed apps are confusing for someone who simply wants to watch channel 'X'. Say for example, they want to watch 'the view' on ABC. There is the ABC app and then Xfinity. If they use ABC they are only watching what was available via stream vs using Xfinity to watch the local ABC affiliate channel. If I could create a simple profile that only had Xfinity it would really help to avoid her getting confused and frustrated.

Starting from the Home position on the main menu, pressing OK takes the user from the menu on the left to the first position on the menu. Put the desired app there, and they're there with one key press.

I am not the original poster but I want to NOT have the same channels across every Roku in the house. I have channels that no one else would be interested in on the Roku in my office so they just become something to clutter navigating the Roku in the kitchen or living room. I am the only one who's really interested in The Week in Tech and some other technical/scientific channels. So I'd like to simplify channel selection outside of my office. I've read about having multiple Roku accounts as a possible solution. Any ideas on the best way to do that?

They would be separate, to be sure. But, if you subscribed directly to services (not via Roku Pay or within Roku Channel) you could use the same credentials on apps on the different devices. Both the device on the family account could sign in to the same Netflix account as your personal account. But no sharing across Roku Pay subscriptions.

T-Mobile is not making any changes to our Netflix benefit and are still making sure that you are able to get Netflix for your household with the On Us feature. If you are using your Netflix account in other households, then you would need to look at the extra members options through Netflix, but that would not be included in what is covered by the Netflix on Us feature on your T-Mobile account.